Send Loox Photo Reviews of a Product on WhatsApp
Yes. AeroChat works directly with Loox. When a shopper asks to see a product on a real person, it reads the product’s published Loox reviews, picks the ones with photos or videos and sends them in the chat.
This recipe answers “can I see it on someone?”, “what does the color look like in real life?” and “is it as big as it looks?” in chat, from your own Loox photo reviews. Part of connecting Loox to WhatsApp and AI chat.
What happens today
Studio photos rarely answer the questions that stop a purchase: how the color looks in daylight, how the fit sits on a different body, how big the bag really is. Your customers have already answered them with the photos and videos they shared in Loox. But a shopper in a DM cannot see your product page gallery, and your team has to find and forward the right photos by hand.
The flow that works
- The shopper asks to see a product on a real customer, or in a certain color or size.
- AeroChat finds the product in your Shopify catalog and reads its published Loox reviews that have photos or videos.
- It sends up to three photos or videos that match what they asked, with the rating and, where the review says it, the size the buyer chose.
- It offers the next step: the right size, the right color, or what buyers say about fit.
What it looks like on WhatsApp
Customer: Is the Rowan tote really as big as it looks? Can I see it on someone? (example)
AeroChat: Here are three customer photos of the Rowan tote: [photo 1] one buyer carrying a 13-inch laptop in it, [photo 2] one on the shoulder, [photo 3] one packed for a weekend trip. All three rated it 5 stars. It comes in sand and black. Which would you like?
Customer: Sand.
In Loox: nothing changes. AeroChat read published reviews with photos for the Rowan tote and sent their links.
The recipe
Copy this into AeroChat
When a shopper asks to see a product on a real person, asks what a color looks like in real life, or says the product photos look staged, follow these steps.
- Find the product in our Shopify catalog. If it is not clear which product or color they mean, ask.
- Read the product’s published Loox reviews and keep only those with photos or videos attached.
- Pick up to three, preferring the color or size they asked about and higher ratings.
- Send the photo or video links, each with one short line, such as the rating and the size the reviewer bought if the review says it.
- If no review has a photo or video, say so and offer to share what buyers say instead.
- Offer the next step, such as the size or color to choose, and check it is in stock in Shopify.
Never share a reviewer’s email or full name. Never describe a photo as showing something it does not show. Reply in the customer’s language.
Change the number of photos and the next step to match your store before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products, colors and stock.
- Loox. In your Loox admin, go to Settings, then API Keys. Copy your public store ID, click Generate, and copy the API key. Loox says the API is on its Convert and Unlimited plans (as of November 2026).
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Loox, then switch it on. If it built the connection from Loox’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which photo and video reviews you publish in Loox, since AeroChat only uses published ones.
- How many photos AeroChat sends in one reply.
- Whether it prefers the newest photos or the highest-rated ones.
The result to expect
Shoppers see your product on real customers inside the chat, in the color they asked about, without leaving the conversation. Your team stops digging through the review gallery to forward photos.
Measure it with your own numbers: photo requests answered in chat, and orders placed in the same session as the chat, for a month before and after.
Next: see every Loox workflow, including comparing two products by their reviews.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Loox connection behind it. See what each channel does on the Loox integration page.
Show your first customer photo in chat
Install AeroChat, paste the recipe, add your Loox key, and ask your own chat to show you your best seller on a real customer.
7-day free trial.