Share Product Star Ratings on WhatsApp with Loox

Yes. AeroChat works directly with Loox. When a shopper asks whether a product is any good, it reads the product’s average rating and review count from Loox and replies in one line, then offers more detail if they want it.

This recipe answers “is it good?”, “how many reviews does it have?” and “which one is rated higher?” in chat, from your own Loox ratings. Part of connecting Loox to WhatsApp and AI chat.

What happens today

Shoppers who arrive from an ad or a link in a DM often never see the stars on your product page. They ask “is this any good?” in chat, and someone on your team opens the product page, counts the stars and types it back. Out of hours, nobody answers, and a quick question turns into a lost sale.

The flow that works

The shopper asks whether a product is good, or which of two products is rated higher.
AeroChat finds the product in your Shopify catalog and reads its rating and review count from Loox.
It replies with both in one line, for example “4.8 stars from 212 reviews”.
It offers to share what buyers say, or customer photos, and checks stock in Shopify if they want to order.

What it looks like on WhatsApp

Customer: Which is better rated, the Cove or the Bay swimsuit? (example)

AeroChat: The Cove swimsuit has 4.8 stars from 94 reviews, and the Bay has 4.6 stars from 141 reviews. Buyers say the Cove gives more support and the Bay dries faster. Would you like to hear what buyers say about the fit of either one?

Customer: The Cove please.

In Loox: nothing changes. AeroChat read the rating and review count for both products.

The recipe

Copy this into AeroChat

When a shopper asks whether a product is good, well rated or worth buying, follow these steps.

Find the product in our Shopify catalog. If it is not clear which product they mean, ask.

Read the product’s average rating and review count from Loox.

Reply with both in one line, for example “4.8 stars from 212 reviews”.

If they ask about two products, give the rating and review count of each, then one sentence on how buyers describe each one.

If the product has no reviews yet, say so plainly and answer from the product description.

Offer to share what buyers say about fit or quality, or customer photos, and use those workflows if they say yes.

Never round a rating up or invent a review count. Reply in the customer’s language.

Change the follow-up offer to match what your shoppers ask about most before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products and stock.
Loox. In your Loox admin, go to Settings, then API Keys. Copy your public store ID, click Generate, and copy the API key. Loox says the API is on its Convert and Unlimited plans (as of November 2026).

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Loox, then switch it on. If it built the connection from Loox’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which reviews count, since Loox calculates the rating from the reviews you publish.
What AeroChat offers after the rating: buyer quotes, customer photos or the product link.
Whether AeroChat suggests one product over another when asked, or only gives the facts.

The result to expect

Shoppers who never saw your product page get the rating in a few seconds, in the chat they already opened. Your team stops looking up stars by hand, and the answer is the same at 2 a.m. as at 2 p.m.

Measure it with your own numbers: “is it good?” questions answered in chat, and orders placed in the same session as the chat, for a month before and after.

Next: see every Loox workflow, including answering “what do other buyers say?”.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Loox connection behind it. See what each channel does on the Loox integration page.

Share your first rating in chat

Install AeroChat, paste the recipe, add your Loox key, and ask your own chat whether your best seller is any good.

Install AeroChat on Shopify

7-day free trial.