Track Shopify Orders on WhatsApp with 17TRACK

Yes. AeroChat works directly with 17TRACK. When a shopper asks to track their order, it finds the order in Shopify, takes the tracking number from the fulfillment and reads the status and delivery estimate from 17TRACK, in the same chat.

This recipe answers “track my order” and “has my order shipped?” in chat, from your Shopify orders and 17TRACK. Part of connecting 17TRACK to WhatsApp and AI chat.

What happens today

A shopper wants to know where their order is. They search their inbox for the shipping email, can’t find the link, and message you instead. Someone on your team opens Shopify, copies the tracking number, pastes it into a tracking site and types the answer back. On a busy day that is dozens of the same lookup, and shoppers who wait for an answer often ask again on another channel.

The flow that works

The shopper asks to track their order and gives the order number, email or phone.
AeroChat finds the order in Shopify and takes the tracking number from the fulfillment.
It registers the number with 17TRACK if it is not registered yet, then reads the status.
It replies with the status, the last scan and the estimated delivery window.

What it looks like on WhatsApp

Customer: Can you track my order? It’s under jamie.lee@example.com (example)

AeroChat: I found order #5032, placed on 3 November. It shipped on 5 November and is in transit. It was last scanned in Chicago yesterday at 6:40 pm. The estimated delivery is 11 to 13 November.

In 17TRACK: the tracking number from order #5032 is registered if it was new, and AeroChat read its status, last event and delivery estimate.

The recipe

Copy this into AeroChat

When a shopper asks to track their order or asks whether it has shipped, follow these steps.

Ask for the order number, or the email or phone number on the order.

Find the order in Shopify. If you find more than one recent order, ask which one they mean.

If the order has not shipped, say so and give our dispatch time from the knowledge base.

Take the tracking number from the fulfillment. If it is not registered in 17TRACK, register it.

Read the status from 17TRACK and reply with the status, the last scan with its place and time, and the estimated delivery window.

If the order has several tracking numbers, give one line per parcel.

If the status shows a problem, hand the conversation to our team with the order and tracking details.

Never promise a delivery date. Never share order details before the shopper has given the order number, email or phone on the order. Reply in the customer’s language.

Change the dispatch time and the handover rule to match your store before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can look up orders and their tracking numbers.
17TRACK. Sign up for the 17TRACK Tracking API at api.17track.net, open Settings in the API dashboard and copy your key. Paste it in when AeroChat asks.
Your knowledge base. Add your dispatch times and usual delivery times, so AeroChat can answer before an order ships.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect 17TRACK, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from 17TRACK’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

What shoppers must give before AeroChat shares order details.
When a parcel counts as a problem and goes to your team.
Whether AeroChat mentions your returns window or other help after it answers.

The result to expect

Shoppers get their tracking status in a few seconds, on the channel they used, without hunting for an email. Your team stops copying tracking numbers between Shopify and a tracking site.

Measure it with your own numbers: “where is my order” messages answered without a person, and repeat messages about the same order, for a month before and after.

Next: see every 17TRACK workflow, including explaining a confusing status.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same 17TRACK connection behind it. See what each channel does on the 17TRACK integration page.

Answer your first tracking question in chat

Install AeroChat, paste the recipe, add your 17TRACK key, and ask your own chat to track your last order.

Install AeroChat on Shopify

7-day free trial.