Answer Product Review Questions on WhatsApp with Yotpo Reviews

Yes. AeroChat works directly with Yotpo Reviews. It searches the Yotpo reviews for the product a shopper asks about, finds what buyers said about that exact question, and answers while the shopper is still deciding.

This recipe answers “does it work on dry skin?”, “is it good quality?” and “what do people say?” in chat, from your own Yotpo reviews. Part of connecting Yotpo Reviews to WhatsApp and AI chat.

What happens today

A shopper has the product open and one doubt left: will it suit their skin, will it fit, does it last. The answer is somewhere in hundreds of reviews. They scroll, give up, or message you and wait. If nobody replies while they are still on the page, many leave and do not come back.

The flow that works

The shopper asks about a product in chat.
AeroChat finds the product in your Shopify catalog and searches its Yotpo reviews for the thing they asked about.
It replies with the rating and a short summary of what buyers say on that point, with one quote.
It offers the next step: the right size, the right variant, or a link to add it to the cart.

What it looks like on WhatsApp

Customer: Does the Summit hiking backpack hurt your shoulders on long hikes? (example)

AeroChat: The Summit backpack has 4.6 stars from 204 reviews. Buyers who mention long hikes say the padded straps stay comfortable over a full day, and a few say to tighten the hip belt to take weight off the shoulders. One wrote: “Did 20 miles with it, no sore shoulders.” Would you like the 30 L or the 40 L?

Customer: 40 L.

In Yotpo: nothing changes. AeroChat searched the reviews and read the rating for the Summit backpack.

The recipe

Copy this into AeroChat

When a shopper asks what people think of a product, or asks about fit, sizing, quality, comfort or results, follow these steps.

Find the product in our Shopify catalog. If it is not clear which product they mean, ask.

Search the product’s Yotpo reviews for the words that match their question, such as “dry skin” or “shoulders”.

Reply with the average score and the number of reviews in one line.

Sum up what buyers say about the thing they asked, in two or three sentences, and add one short quote from a review.

If reviews disagree, say so plainly.

If no review covers the question, say so and answer from the product description.

Offer the next step, such as the size or variant to choose, and check it is in stock in Shopify.

Never make up or change a review. Never share a reviewer’s email. Reply in the customer’s language.

Change the number of sentences and the next step to match your store before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products and stock.
Yotpo Reviews. In Yotpo, open Account Settings, then General Settings. Copy your Store ID, click Get secret key, enter the emailed code and copy the API secret. Paste both in when AeroChat asks.
Your knowledge base. Add your size guide and product notes, so AeroChat can add them when reviews do not cover the question.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Yotpo, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Yotpo’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which reviews you publish in Yotpo, since AeroChat reads the published ones.
How long the summary is, and whether AeroChat quotes reviews at all.
What AeroChat offers next: a size, a variant or a discount you have approved.

The result to expect

Shoppers get the answer that is buried in your reviews in a few seconds, from your own buyers, while the cart is still open. Your team stops searching reviews to paste quotes into chat.

Measure it with your own numbers: review and fit questions answered in chat, and orders placed in the same session as the chat, for a month before and after.

Next: see every Yotpo Reviews workflow, including answering product questions from your Q&A.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Yotpo connection behind it. See what each channel does on the Yotpo Reviews integration page.

Answer your first review question in chat

Install AeroChat, paste the recipe, add your Yotpo keys, and ask your own chat what buyers say about your best seller.

Install AeroChat on Shopify

7-day free trial.