Collect Yotpo Reviews on WhatsApp and in Chat
Yes. AeroChat works directly with Yotpo Reviews. When a customer says they love their order, AeroChat checks the order in Shopify, asks for a score and a few words, and submits the review to Yotpo for the right product. Yotpo then emails the customer to verify it.
This recipe turns “it arrived and it’s perfect” into a Yotpo review, without sending the customer to a form. Part of connecting Yotpo Reviews to WhatsApp and AI chat.
What happens today
Happy customers message you to say thanks. Your team replies “so glad you like it” and the moment ends there. The review request email arrives days later, when the customer has moved on. The praise was in your inbox, but it never reached your product page.
The flow that works
- The customer says they are happy with their order.
- AeroChat thanks them and asks if they would like to leave a review.
- It finds the order in Shopify and confirms which product they mean.
- It asks for a score and a few words, and submits the review to Yotpo.
- Yotpo emails the customer a link to verify the review.
- If the score is low, AeroChat stops asking and passes the conversation to your team.
What it looks like on WhatsApp
Customer: The running shorts are great, best fit I’ve found. (example)
AeroChat: Great to hear. Would you leave a quick review of the Stride running shorts? How many stars would you give them, from 1 to 5?
Customer: 5. Light, with a phone pocket that doesn’t bounce.
AeroChat: Thank you. Yotpo will email you a short link to confirm your review, and it will show on the product page once it is published.
In Yotpo: a new 5-star review for the Stride running shorts is created under the customer’s name and email, and Yotpo sends its verification email.
The recipe
Copy this into AeroChat
When a customer says they are happy with an order, follow these steps.
- Thank them and ask if they would like to leave a review. If they say no, stop.
- Find their order in Shopify by the email or phone number on it. If the order has more than one product, ask which one they mean.
- Ask for a score from 1 to 5.
- If the score is 1 or 2, do not ask for a review. Ask what went wrong and hand the conversation to our team with the order number.
- If the score is 3 or more, ask for a few words about the product, and a short title if they want one.
- Submit the review to Yotpo for that product with their name, email, score, title and text.
- Tell them Yotpo will email them a link to confirm the review.
If they want to review the store rather than a product, submit it as a store review. Never write or change the review text for the customer. Reply in the customer’s language.
Change the score threshold and the handover step to match your store before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can find the order and the product.
- Yotpo Reviews. In Yotpo, open Account Settings, then General Settings. Copy your Store ID, click Get secret key, enter the emailed code and copy the API secret. Paste both in when AeroChat asks.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Yotpo, then switch it on. If it built the connection from Yotpo’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which reviews you publish in Yotpo. Reviews from chat go through your normal moderation.
- The score below which AeroChat stops asking and hands over to your team.
- Whether AeroChat asks for a review only when the customer brings it up, or also after a happy reply to a question.
The result to expect
Customers who are already telling you they are happy can leave a review in the same chat, in under a minute. Unhappy customers reach your team before they reach your product page.
Measure it with your own numbers: reviews submitted from chat, and how many were verified and published, for a month before and after.
Next: see every Yotpo Reviews workflow, including sharing a product’s star rating.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Yotpo connection behind it. See what each channel does on the Yotpo Reviews integration page.
Take your first review in chat
Install AeroChat, paste the recipe, add your Yotpo keys, and tell your own chat you love your order.
7-day free trial.