Answer Product Questions on WhatsApp with Yotpo Q&A

Yes. AeroChat works directly with Yotpo Reviews. When a shopper asks a product question, AeroChat answers from the questions already answered in your Yotpo Q&A, and creates new questions in Yotpo for your team when nothing answers it.

This recipe answers “can I use it with…?” and “does it come with…?” in chat, from answers your team already wrote in Yotpo. Part of connecting Yotpo Reviews to WhatsApp and AI chat.

What happens today

Your team has answered the same product questions many times in Yotpo Q&A. Shoppers still ask them again in WhatsApp and Instagram, because they do not scroll to the Q&A section. Your team types the same answer again. New questions get lost in the chat inbox instead of ending up in your Q&A where every shopper can see them.

The flow that works

The shopper asks a question about a product.
AeroChat checks the product description and your knowledge base first.
If the answer is not there, it reads the answered questions for that product in Yotpo.
If the same question was answered, it replies with that answer.
If not, it creates the question in Yotpo with the shopper’s name and email, and tells them your team will answer.

What it looks like on WhatsApp

Customer: Does the Glow lamp work with a US plug? (example)

AeroChat: Yes. Our team answered this one before: the Glow lamp comes with a USB-C cable, so it works with any USB plug, including US ones.

Customer: Can the shade be washed?

AeroChat: I could not find that in our product notes or past answers, so I’ve sent it to our team. They’ll answer by email, and the answer will show on the product page too.

In Yotpo: the first answer was read from the Q&A. A new question about washing the shade appears for the Glow lamp under the shopper’s name and email.

The recipe

Copy this into AeroChat

When a shopper asks a question about a product, follow these steps.

Find the product in our Shopify catalog. If it is not clear which product they mean, ask.

Check the product description and our knowledge base. If the answer is there, reply with it.

If not, read the answered questions for that product in Yotpo. If the same question was answered publicly, reply with that answer in your own words.

If nothing answers it, tell them you will pass it to our team. Ask for their name and email if you do not have them.

Create the question in Yotpo for that product with their name, email and the question in their words.

Tell them our team will answer by email.

Only use public answers. Never guess an answer about safety, ingredients or compatibility. Reply in the customer’s language.

Change the order of sources to match where your best answers live before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products.
Yotpo Reviews. In Yotpo, open Account Settings, then General Settings. Copy your Store ID, click Get secret key, enter the emailed code and copy the API secret. Paste both in when AeroChat asks.
Your knowledge base. Add product specs, care notes and compatibility details, so AeroChat answers the common questions first.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Yotpo, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Yotpo’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which answers are public in Yotpo, since AeroChat only uses public ones.
Which topics AeroChat never answers on its own, such as safety or medical questions.
Who on your team answers new questions in Yotpo, and how fast.

The result to expect

Shoppers get answers your team already wrote, in seconds, in the chat they used. New questions land in your Yotpo Q&A, where the answer helps the next shopper too.

Measure it with your own numbers: product questions answered in chat, and new questions added to Yotpo from chat, for a month before and after.

Next: see every Yotpo Reviews workflow, including taking a review in the chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Yotpo connection behind it. See what each channel does on the Yotpo Reviews integration page.

Answer your first product question in chat

Install AeroChat, paste the recipe, add your Yotpo keys, and ask your own chat a question your team answered last month.

Install AeroChat on Shopify

7-day free trial.