Answer Product Review Questions on WhatsApp with Stamped
Yes. AeroChat works directly with Stamped. It reads the Stamped reviews and the rating summary for the product a shopper asks about, and answers their question from what your buyers wrote, while they are still deciding.
This recipe answers “does it work for oily skin?”, “is it good quality?” and “what do people say?” in chat, from your own Stamped reviews. Part of connecting Stamped to WhatsApp and AI chat.
What happens today
A shopper has the product open and one doubt left: will it suit them, does it last, is it worth the price. The answer is somewhere in your reviews, but they have to scroll through dozens to find it, or message you and wait. If nobody replies while they are still on the page, many leave and do not come back.
The flow that works
- The shopper asks about a product in chat.
- AeroChat finds the product in your Shopify catalog and reads its Stamped reviews and rating summary.
- It replies with the rating and a short summary of what buyers say about the exact thing they asked, with one quote.
- It offers the next step: the right size, the right variant, or a link to add it to the cart.
What it looks like on WhatsApp
Customer: Do the Coastline sneakers hold up for long walks? (example)
AeroChat: The Coastline sneakers have 4.5 stars from 96 reviews. Most buyers say they stay comfortable over a full day of walking, and a few say they needed a week to break in. One wrote: “Walked 15 km in Lisbon with no blisters.” Which size would you like?
Customer: 42 please.
In Stamped: nothing changes. AeroChat read the reviews and the rating summary for the Coastline sneakers.
The recipe
Copy this into AeroChat
When a shopper asks what people think of a product, or asks about fit, sizing, quality, comfort or results, follow these steps.
- Find the product in our Shopify catalog. If it is not clear which product they mean, ask.
- Read the product’s Stamped reviews. Only use published reviews.
- Reply with the average rating and the number of reviews in one line.
- Sum up what buyers say about the thing they asked, in two or three sentences, and add one short quote from a review.
- If reviews disagree, say so plainly, for example “most say true to size, a few say they run small”.
- If there are no reviews yet, say so and answer from the product description.
- Offer the next step, such as the size or variant to choose, and check it is in stock in Shopify.
Never make up or change a review. Never share a reviewer’s email. Reply in the customer’s language.
Change the number of sentences and the next step to match your store before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products and stock.
- Stamped. In your Stamped dashboard, go to Settings, then Review Integrations, then API Keys. Copy the public key, private key and store hash and paste them in when AeroChat asks. Stamped says API access needs a Professional or Enterprise plan (as of November 2026).
- Your knowledge base. Add your size guide and care notes, so AeroChat can add them when reviews do not cover the question.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Stamped, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Stamped’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which reviews you publish in Stamped, since AeroChat only uses published ones.
- How long the summary is, and whether AeroChat quotes reviews at all.
- What AeroChat offers next: a size, a variant or a discount you have approved.
The result to expect
Shoppers get the answer that is buried in your reviews in a few seconds, from your own buyers, while the cart is still open. Your team stops copying review quotes into chat by hand.
Measure it with your own numbers: review and fit questions answered in chat, and orders placed in the same session as the chat, for a month before and after.
Next: see every Stamped workflow, including taking a review in the chat.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Stamped connection behind it. See what each channel does on the Stamped integration page.
Answer your first review question in chat
Install AeroChat, paste the recipe, add your Stamped keys, and ask your own chat whether your best seller is worth it.
7-day free trial.