Answer EZRentOut Order Questions on WhatsApp

Yes. AeroChat works directly with EZRentOut. It finds the customer’s order in EZRentOut and answers in the chat with whether it is booked, rented out or returned, the checkout and return dates and the items on it.

This recipe answers the questions your counter hears every day, “when is my return due?” and “what do we still have out?”, without anyone opening EZRentOut to look. Part of connecting EZRentOut to WhatsApp and AI chat.

What happens today

A site manager wants to know which items are still out on the account. Another customer forgot the return date. A third wants to check the booking for next week went through. Each question lands on WhatsApp, and someone stops checking equipment in to find the customer in EZRentOut, open the order and type the answer.

The flow that works

AeroChat finds the customer in EZRentOut by the email they give.
It reads their orders and asks which one they mean if there is more than one.
It replies with the order number, whether it is booked, rented out or returned, and the dates.
It lists the items on the order when the customer asks.
For extensions, damage or billing questions, it hands the conversation to your team.

What it looks like on WhatsApp

Customer: When do we need to bring back the generator and lights? (example)

AeroChat: Order 6038 is rented out to you since 18 April. The return is due on 25 April. It has 1 generator and 4 tower lights on it.

In EZRentOut: nothing changes. AeroChat read the order after checking it belongs to this customer.

The recipe

Copy this into AeroChat

When a customer asks about an order, follow these steps.

Ask for the email on their account if we do not have it, and search EZRentOut. If you cannot find them, ask for the order number. If you still cannot find it, hand the conversation to our team.

Read their orders. If they have more than one open order, list them by order number and dates and ask which one they mean.

Reply with the order number and the state in plain words: booked means reserved and waiting for checkout, rented out means they have the equipment, returned means it is back with us.

Give the checkout and return dates. If they ask, list the items on the order.

If they ask to extend the rental, report damage or query a charge, hand the conversation to our rental team.

Check every order belongs to the customer messaging before you share anything. Reply in the customer’s language.

Change who gets each kind of handover before you paste it.

What to connect

EZRentOut. The account owner goes to Settings, enables the API for the company and generates an access token. Paste the token and your EZRentOut subdomain in when AeroChat asks.
Your knowledge base. Add your return hours, late return charges and extension rules, so AeroChat can answer the questions that follow.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect EZRentOut, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from EZRentOut’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which order details AeroChat shares.
How customers confirm who they are before AeroChat answers.
Who gets the handover for extensions, damage and billing.

The result to expect

Customers get order status, return dates and item lists straight from EZRentOut, at any hour. Your team stops looking up orders for every question, and fewer returns come back late because the date is a message away.

Measure it with your own numbers: order questions answered without a person, and late returns, for a month before and after.

Next: book EZRentOut rentals from WhatsApp.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same EZRentOut connection behind it. See what each channel does on the EZRentOut integration page.

Answer your first order question from chat

Paste the recipe, add your EZRentOut token, and message your own number asking about one of your orders.

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