Book Booknetic Appointments from WhatsApp

Yes. AeroChat books directly into Booknetic. It checks the available times in Booknetic and writes the appointment into Booknetic on your WordPress site while the client is still in the chat.

This recipe turns “are you free on Thursday?” messages into Booknetic appointments, without sending a link to your booking page and hoping the client finishes it. Part of connecting Booknetic to WhatsApp and AI chat.

What happens today

A client messages on WhatsApp or Instagram asking for a time. Someone on your team opens Booknetic between appointments, replies with a few options, and waits. By the time the client answers, one of those times has gone. Others get your booking link and never come back to it. Messages sent after closing wait until the next morning.

The flow that works

AeroChat asks which service the client wants and which day and time suit them.
It checks Booknetic for available times and offers up to three.
It finds the client in Booknetic, or creates them as a new customer with their name, email and phone number.
It books the appointment in Booknetic.
It confirms the service, date and time in the chat.

What it looks like on WhatsApp

Client: Hello, can I book a 1-hour tutoring session for my son on Saturday morning? (example)

AeroChat: Yes. Saturday has 9:00am, 10:00am or 11:30am. Which works for you?

Client: 10am.

AeroChat: Great. What name and email should the booking be under?

Client: Rachel Lim, rachel@example.com

AeroChat: Done, Rachel. The tutoring session is booked for Saturday at 10:00am. See you then.

In Booknetic: Rachel is added as a customer with her WhatsApp number, and a new appointment appears on Saturday at 10:00am.

The recipe

Copy this into AeroChat

When someone asks to book an appointment, follow these steps.

Ask which service they want. Only offer the services I have listed. If they are not sure, use our knowledge base to suggest one.

Ask which day and time suit them.

Check Booknetic for available times for that service and offer up to three closest to what they asked for. If the day is full, offer the next available day.

When they choose, look for a customer in Booknetic with their email. If there is none, ask for their name and email and create them as a new customer with the phone number they are messaging from.

Book the appointment in Booknetic for that customer, service, date and time.

Confirm the service, date and time.

If they ask about prices or anything you cannot answer from our knowledge base, tell them a team member will reply and hand over. Reply in the client’s language.

List the services AeroChat can book and change how far ahead it looks before you paste it.

What to connect

Booknetic. In WordPress, open the profile of a user who manages Booknetic and create an application password for AeroChat. Paste the username, application password and your website address in when AeroChat asks.
Your knowledge base. Upload your service descriptions, prices and opening hours, so AeroChat can answer questions before it books.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Booknetic, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Booknetic’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which services can be booked in chat.
How far ahead clients can book.
Whether a deposit is taken first. With Growth and above, AeroChat can send an Airwallex payment link in the same chat, as in booking deposits on WhatsApp.
When a conversation should come to your team instead of being booked.

The result to expect

Clients get a real time from Booknetic in the same conversation, at any hour, and the appointment is in Booknetic before your team sees the message. Fewer enquiries end at “I’ll check and get back to you”.

Measure it with your own numbers: appointments booked from chat, and the time from first message to booked appointment, for a month before and after.

Next: move or cancel Booknetic appointments in chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Booknetic connection behind it. See what each channel does on the Booknetic integration page.

Take your first Booknetic booking from chat

Paste the recipe, add your Booknetic connection details, and message your own number asking for an appointment tomorrow.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Booknetic for you, free. See plans.