Reschedule and Cancel Booknetic Appointments from WhatsApp

Yes. AeroChat reschedules and cancels appointments directly in Booknetic. It finds the client’s appointment, offers available times from Booknetic and moves the appointment or changes its status to cancelled, so your calendar matches what was agreed in the chat.

This recipe lets clients change their own appointments in chat, and the freed time goes back into Booknetic for other clients. Part of connecting Booknetic to WhatsApp and AI chat.

What happens today

Clients who need to move an appointment send a WhatsApp message: “something came up, can we do next week?”. Your team reads it between clients, opens Booknetic, suggests times and waits for a reply. Some clients never say anything and simply do not turn up, and the time is lost.

The flow that works

AeroChat finds the client in Booknetic by email or phone and lists their upcoming appointments.
It confirms which appointment they mean, and whether they want to move it or cancel it.
To move it, it checks Booknetic for available times, offers up to three and changes the appointment to the one they pick.
To cancel it, it checks your cancellation policy and changes the appointment’s status to cancelled in Booknetic.
It confirms the change in the chat and, after a cancellation, offers another time.

What it looks like on WhatsApp

Client: Hi, can I move my consultation on Tuesday to later in the week? (example)

AeroChat: Sure. Your consultation is Tuesday at 11:00am. Thursday has 10:00am or 4:00pm. Which would you like?

Client: Thursday 4pm.

AeroChat: All moved. Your consultation is now Thursday at 4:00pm.

In Booknetic: the appointment’s date changes to Thursday 4:00pm with the same staff member, and Tuesday 11:00am is free again.

The recipe

Copy this into AeroChat

When a client asks to move or cancel an appointment, follow these steps.

Find them in Booknetic by the email they booked with, or by the phone number they are messaging from. If you cannot find them, ask for the name the booking is under.

List their upcoming appointments with service, date and time, and ask which one they mean.

If they want to move it, check Booknetic for available times over the next 7 days (example) and offer up to three. When they choose, change the appointment to that date and time in Booknetic, keeping the same staff member.

If they want to cancel, offer to move it first. If they still want to cancel, check our cancellation policy. If they are inside the notice period, explain the policy and hand over to the team. Otherwise change the appointment’s status to cancelled in Booknetic.

Confirm the change. After a cancellation, offer to book another time.

Never move or cancel an appointment that belongs to someone else. If they ask for a refund or raise a complaint, tell them a team member will reply and hand over. Reply in the client’s language.

Change the rebooking window and add your notice period before you paste it.

What to connect

Booknetic. In WordPress, open the profile of a user who manages Booknetic and create an application password for AeroChat. Paste the username, application password and your website address in when AeroChat asks.
Your cancellation policy. Add it to your knowledge base in AeroChat, so AeroChat quotes the same rules you do.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Booknetic, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Booknetic’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether clients can cancel in chat, or only move.
How close to the appointment a change is still allowed.
Who handles refunds on paid appointments.

The result to expect

Changes happen when the client asks, not when your team next checks the phone. Freed times are back in Booknetic for other clients, and fewer appointments end in a no-show.

Measure it with your own numbers: no-shows, and how many changed appointments still take place, for a month before and after. For more on the pattern, see rescheduling and cancelling on WhatsApp.

Next: book Booknetic appointments from WhatsApp.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Booknetic connection behind it. See what each channel does on the Booknetic integration page.

Let clients change their own Booknetic appointments

Paste the recipe, add your Booknetic connection details, book yourself an appointment in Booknetic, then message your own number to move it.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Booknetic for you, free. See plans.