Connect Lofty to WhatsApp, Instagram, TikTok and AI Chat
Yes. AeroChat writes directly into Lofty. It reads your leads, listings, appointments and transactions and writes new leads, what they are looking for, viewing appointments, agent assignments, notes and tasks through Lofty’s API, on WhatsApp, Instagram, web chat and every other channel your buyers and sellers use.
Lofty is the real estate CRM where your agents work their leads. AeroChat answers the people who message about a property on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email, and records the result in Lofty as it goes: the lead with its source and what they are looking for, the viewing as an appointment, the agent assigned, a note of the conversation and the follow-up task. It connects through Lofty’s public API. You describe the workflow in your own words, AeroChat builds it, and Lofty stays the place your agents work.
What you can do with Lofty and AeroChat
- Turn property enquiries into Lofty leads. When someone asks about a property, AeroChat answers, takes their details and creates the lead in Lofty as a buyer or seller, with the channel as the source, tags, and the price range, property type, bedrooms and areas they want.
- Book viewings as Lofty appointments. AeroChat agrees a viewing time with the lead and creates an appointment in Lofty on their lead, with the property address and the agent who will show it.
- Answer questions about a listing. When a lead sends an MLS number, AeroChat looks the listing up in Lofty, answers on price, bedrooms, bathrooms and size, and attaches the property to the lead.
- Recognise returning leads. AeroChat finds the lead in Lofty by phone number or email, reads their stage and assigned agent, and greets them with that context.
- Hand over to the right agent. AeroChat assigns the lead to the agent your rules point to, creates a task for them and passes the conversation over with a summary.
- Log a note after every chat. AeroChat adds a note to the lead with what was asked and agreed, so the agent has the full picture before they call.
- Update clients on their transaction. When a client under contract asks where things stand, AeroChat reads the transaction linked to their lead and tells them its current status and expected close date.
What it looks like on WhatsApp
Lead: Hi, is the 3-bedroom on Harbour Road still available? MLS 4417820 (example)
AeroChat: Yes, it’s listed at 685,000, with 3 bedrooms, 2 bathrooms and 1,450 sq ft. Are you looking to buy soon, and is this your price range?
Lead: Yes, up to 700k, and I’d like to see it this weekend. I’m Grace Okafor.
AeroChat: Thanks, Grace. Daniel, the listing agent, can show you on Saturday at 11am or 2pm. Which suits you?
Lead: 11am.
In Lofty: a new buyer lead Grace Okafor with source WhatsApp, an inquiry for 3 bedrooms up to 700,000, the Harbour Road property attached, the lead assigned to Daniel, and an appointment on Saturday at 11am at the property address.
Client: Any news on our purchase? (example)
AeroChat: Your purchase of 12 Elm Street is at the Inspection stage, with closing expected on 30 April. Your agent Maria will be in touch once the inspection report is in.
In Lofty: AeroChat read the status and expected close date of the transaction linked to the client’s lead. Nothing was changed.
Works on every chat channel
Your buyers, sellers and tenants message you wherever they already are. The same Lofty connection and the same workflows run on every channel AeroChat supports, and Lofty stays the record whichever one they use.
| Channel | What your buyers and sellers can do |
|---|---|
| Message your WhatsApp Business number to ask about a listing, book a viewing or ask for an agent, and land in Lofty as a lead. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Lofty’s public API, documented at Lofty’s developer documentation. Through it, AeroChat searches leads, reads listings, appointments and transactions, and creates or updates leads, inquiries, appointments, tasks, notes and agent assignments.
- What AeroChat reads from Lofty: leads with their stage, source, tags and assigned agent, listings by MLS number or agent, the lead’s tasks and appointments, transactions with their status and expected close date, and your team members.
- What AeroChat writes to Lofty: new and updated leads, inquiries (price range, property type, bedrooms and areas), properties attached to a lead, agent assignments, viewing appointments and changes to them, tasks and notes.
To connect, a Lofty user opens Settings, then Integrations, then API, and creates an API key for AeroChat. Lofty lets you choose the key’s permissions when you create it, so give it access to leads, notes, tasks and appointments, listings and transactions. Keys can have an expiry date, so note it and replace the key before it runs out.
You describe the workflow in your own words, for example “when someone asks about a listing, create the lead in Lofty, save what they are looking for and book a viewing with the listing agent”. AeroChat builds the workflow as a draft and asks for the Lofty key by name. You enter it in the AeroChat dashboard. It never passes through the conversation.
Workflows to copy
Seven ready-made workflows for Lofty. Copy one into AeroChat, add your Lofty key, and it runs on every channel.
1. Turn a property enquiry into a Lofty lead
Copy this into AeroChat
When someone new asks about buying, selling or renting, answer their question first from our knowledge base. Then ask for their name and whether they are buying or selling. Search Lofty for a lead with the phone number they are messaging from. If there is none, create a lead with their name and phone number, as a buyer or seller, with the channel as the source and the tag “chat-enquiry” (example). Ask what they are looking for: price range, property type, bedrooms and areas, and save it on the lead as an inquiry. Add a note with a two-line summary of the conversation.
2. Book a viewing as a Lofty appointment
Copy this into AeroChat
When a lead asks to see a property, offer two times within our viewing hours, Monday to Saturday 10am to 6pm (example). Find their lead in Lofty, or create one as in our new-lead workflow. Create an appointment on the lead at the time they choose, for 30 minutes (example), with the property address as the location and the assigned agent as the owner. Confirm the day, time, address and the agent’s name. If they need to move it, update the same appointment.
3. Answer questions about a listing
Copy this into AeroChat
When a lead sends an MLS number, look the listing up in Lofty. Tell them the address, price, bedrooms, bathrooms and size. If they want to know more than the listing shows, say the agent will confirm. Attach the property to their lead in Lofty. Never confirm that a property is still available unless the listing shows it as active.
4. Recognise a returning lead
Copy this into AeroChat
When someone messages, search Lofty for a lead with the phone number they are messaging from, or the email they give. If you find one, read their stage, their assigned agent and any upcoming appointments. Greet them by name, remind them of an upcoming viewing if they have one, and tell them who their agent is. If they ask for their agent, hand the conversation over. Never share details from another lead.
5. Hand over to the right agent
Copy this into AeroChat
When a lead is ready to talk to an agent, or asks for one, check whether the lead already has an assigned agent in Lofty. If not, assign the lead to the listing agent for the property they asked about, or to our duty agent if there is no listing (example rule). Create a call task on the lead for that agent, due within one hour during our hours (example). Hand the conversation over with a short summary of what the lead wants and tell the lead the agent’s name.
6. Log a note after the chat
Copy this into AeroChat
When a conversation with a lead in Lofty ends or is handed over, add a note to the lead with a short summary: what they asked, which properties they mentioned, their price range and timing, and what they are waiting for from us. Keep it under five lines.
7. Update clients on their transaction
Copy this into AeroChat
When a client asks about their purchase, sale or lease, find their lead in Lofty by phone number or email and read the transactions linked to it. Tell them the property, the current status and the expected close date in plain words. Only share transactions linked to their lead. For questions about money, contracts or legal steps, hand the conversation to their agent.
Who uses it
Lofty is used by real estate agents, teams and brokerages that work buyer and seller leads. These property workflows show the same jobs end to end: listing enquiries, viewing booking, lead qualification and agent handover.
What stays in Lofty
AeroChat handles the conversation. Lofty stays the record: leads, pipeline stages, listings, appointments, tasks, transactions, your lead routing, smart plans and alerts. Every lead, appointment and note AeroChat creates appears in Lofty like any other, so your agents work the same way. Keep your team, stages and routing in Lofty up to date, so AeroChat assigns leads to agents who are available.
WhatsApp workflows that use Lofty
These end-to-end WhatsApp workflows run with Lofty behind them. See them all in the WhatsApp workflows library.
- WhatsApp CRM workflows
- WhatsApp Appointment Booking Connected to Your Calendar
- WhatsApp Reschedule and Cancel Appointments in Chat
Questions
Does AeroChat work with Lofty?
Yes. It connects through Lofty’s public API with an API key you create in your own Lofty account. It is not a Lofty product or listing.
Can buyers book viewings through WhatsApp?
Yes. AeroChat agrees a time with the buyer and creates the viewing as an appointment on their lead in Lofty, with the address and the agent. Lofty does not publish open viewing slots through its API, so AeroChat offers times from the viewing hours you give it.
Do I need a developer?
No. You describe the workflow, AeroChat builds it, and someone on your team creates an API key in Lofty and pastes it into the dashboard.
Which plan do I need?
On the Lofty side, you create the key in Settings, under Integrations and then API, and choose its permissions there. If you do not see that page, check with Lofty which accounts include API access. On AeroChat, workflows via Skills are on every plan. Choose the plan by how many messages you get: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Lofty to your chat
Paste the new-lead recipe, add your Lofty key, and message your own number asking about one of your listings.
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