Connect Sendcloud to WhatsApp, Instagram, TikTok and AI Chat
Yes. AeroChat works directly with Sendcloud. It reads shipping options, service points, tracking and return status from Sendcloud and creates shipments, labels and returns in Sendcloud through Sendcloud’s API, on WhatsApp, Instagram, web chat and every other channel your customers use.
Sendcloud is shipping software that sits on top of many carriers, such as PostNL, DHL, DPD, UPS and Colissimo. If you ship through Sendcloud, AeroChat can answer customers on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email and do the shipping work in the same conversation: quote a price, find a nearby service point, create the label, start a return and answer “where is my parcel”. It connects through Sendcloud’s public API. You describe the workflow in your own words, AeroChat builds it, and Sendcloud stays the place your team checks.
Delivery with POS Malaysia is built into AeroChat. This page is for businesses that already ship with Sendcloud.
What you can do with Sendcloud and AeroChat
- Book a shipment and label from WhatsApp. AeroChat collects the address and parcel details, shows the shipping options from your Sendcloud carriers, and creates the shipment and label for the one the customer picks.
- Answer where-is-my-parcel questions. AeroChat reads the parcel’s tracking from Sendcloud and replies with the latest status and the tracking link.
- Quote shipping prices in chat. AeroChat asks Sendcloud for the shipping options to the customer’s country and postcode for the parcel’s weight, and replies with the carriers and prices before anything is booked.
- Deliver to a service point. AeroChat finds the carrier service points nearest the customer’s postcode, lets them pick one, and creates the shipment for delivery there.
- Start a return. AeroChat creates a return in Sendcloud for the customer’s order and sends the return label in the chat.
- Answer “has my return arrived?”. AeroChat reads the return’s status and tracking from Sendcloud and tells the customer where it is.
- Cancel a shipment. If the customer cancels before the parcel ships, AeroChat asks Sendcloud to cancel the shipment, within the deadline the carrier allows.
What it looks like on WhatsApp
Customer: Hoi! Can I pick up my order at a shop near me instead of home delivery? I’m in 3511 Utrecht. (example)
AeroChat: Yes. The nearest PostNL points are Kiosk Neude (350 m) and Supermarket Vredenburg (600 m) (example). Which one would you like?
Customer: Kiosk Neude please.
AeroChat: Done. Your parcel will go to Kiosk Neude. You will get a message from PostNL when it is ready to collect.
In Sendcloud: the shipment is created with PostNL service point delivery to Kiosk Neude.
Customer: Where is my order 10482? (example)
AeroChat: Your parcel is on its way with DHL. Latest update: sorted at the Duisburg hub this morning. Track it here: https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=JJD000390007882741 (example)
In Sendcloud: nothing changes. AeroChat read the parcel’s tracking from Sendcloud.
Customer: The shoes don’t fit. How do I send them back? (example)
AeroChat: You are within our 14-day return window (example). Here is your DPD return label. Drop the parcel at any DPD pickup point.
In Sendcloud: a return is created for order 10482 with a DPD return label.
Works on every chat channel
Your customers message you wherever they already are. The same Sendcloud connection and the same workflows run on every channel AeroChat supports, and Sendcloud stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to get a shipping price, pick a service point, book a shipment, start a return or ask where their parcel is. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Sendcloud’s public API, documented at sendcloud.dev. Through it, AeroChat reads shipping options, service points, tracking and returns, and creates shipments, labels and returns.
- What AeroChat reads from Sendcloud: shipping options with prices for a destination and weight, carrier service points near an address, parcel tracking, and return status and tracking.
- What AeroChat writes to Sendcloud: new shipments with labels, shipments to a service point, returns with return labels, and shipment cancellations.
To connect, open the Integrations page in your Sendcloud account, find Sendcloud API, choose Connect and give it a name. Sendcloud creates a public key and a secret key. Sendcloud’s docs also ask you to finish your account setup first: a sender address, an invoice address and the carriers you use switched on. Sendcloud can also send parcel status changes to a webhook. Where you set that up, AeroChat can pass a status change on to the customer in the conversation they started.
You describe the workflow in your own words, for example “when a customer wants to collect at a pickup point, find the nearest PostNL points and send the parcel there”. AeroChat builds the workflow as a draft and asks for the Sendcloud keys by name. You enter them in the AeroChat dashboard. They never pass through the conversation.
Labels and shipping are billed to your own Sendcloud account or your own carrier contracts. AeroChat does not pay for shipping.
Workflows to copy
Seven ready-made workflows for Sendcloud. Copy one into AeroChat, add your Sendcloud keys, and it runs on every channel.
1. Book a shipment and label from WhatsApp
Copy this into AeroChat
When a customer on WhatsApp asks us to ship an order, confirm the order number and items. Ask for the recipient’s name, phone number, email and full address, and read it back. Get the shipping options in Sendcloud from our warehouse in Eindhoven (example) to their postcode for the parcel weight in our knowledge base. Offer up to three options with carrier, price and delivery days. When they choose one, create the shipment and label in Sendcloud and send them the carrier name and tracking number. Reply in the customer’s language.
2. Answer where-is-my-parcel questions
Copy this into AeroChat
When a customer asks where their parcel is, ask for their order number or tracking number. Find the parcel in Sendcloud and read its tracking. Reply with the status in one line, the latest update with place and time, and the tracking link. If the status shows a delivery problem or a return to sender, tell them what Sendcloud shows and hand the conversation to our team. Never share another customer’s details.
3. Quote shipping prices in chat
Copy this into AeroChat
When someone asks what shipping costs, ask for their country and postcode and what they want to order. Work out the weight from our knowledge base. Get the shipping options in Sendcloud for that destination and weight and reply with up to three, each with the carrier, price and delivery days. Do not create a shipment. If they want to go ahead, start the booking workflow.
4. Deliver to a service point
Copy this into AeroChat
When a customer asks to collect their parcel instead of home delivery, ask for their postcode. Find the three nearest service points in Sendcloud for our carrier (example: PostNL) and list each with its name, address and distance. When they choose one, create the shipment in Sendcloud with delivery to that service point. Confirm the point and tell them the carrier will let them know when it is ready to collect.
5. Start a return
Copy this into AeroChat
When a customer asks to return an item, ask for their order number, the item and the reason. Check the order date against our 14-day return window (example) in the knowledge base. If it is within the window, create a return in Sendcloud from the customer’s address to our warehouse with our usual return carrier, and send the return label in the chat with drop-off instructions. If it is outside the window, explain our policy and hand over to our team.
6. Answer “has my return arrived?”
Copy this into AeroChat
When a customer asks about a return they sent, ask for their order number. Find the return in Sendcloud and read its status and tracking. Tell them where it is in one line. If Sendcloud shows it was delivered to us, tell them our team checks returns within 3 working days (example) and that the refund follows our policy. Do not promise a refund date.
7. Cancel a shipment
Copy this into AeroChat
When a customer cancels an order before it ships, find the shipment in Sendcloud. If the tracking shows the carrier has not picked it up, ask Sendcloud to cancel the shipment. Tell the customer the result Sendcloud returns. If Sendcloud says it cannot be cancelled, or the parcel is already moving, tell them it is on its way and hand over to our team.
Who uses it
Online stores and brands across Europe that ship with several carriers through Sendcloud use it for price questions, pickup point choices, bookings, returns and tracking questions that arrive in chat. These recipes fit a store that ships with Sendcloud:
- Order tracking for fashion stores
- Returns and exchanges for fashion stores
- Returns and exchanges for beauty stores
What stays in Sendcloud
Sendcloud stays your record of shipments. Labels, carrier contracts, shipping rules, returns, pickups and billing live there, and the carriers carry out the delivery. Every shipment AeroChat creates appears in Sendcloud like any other.
AeroChat handles the conversation. It quotes, books, sends return labels, tracks and cancels as your recipe asks, and leaves the rest to Sendcloud and your team.
WhatsApp workflows that use Sendcloud
These end-to-end WhatsApp workflows run with Sendcloud behind them. See them all in the WhatsApp workflows library.
- WhatsApp Delivery Updates From Your Order and Shipping Data
- WhatsApp Order Tracking That Answers From Your Store Data
- WhatsApp Returns and Refunds Checked Against Your Policy
- WhatsApp Order Changes and Cancellations Within Your Rules
Questions
Does AeroChat work with Sendcloud?
Yes. It connects through Sendcloud’s public API with the public and secret keys from your own Sendcloud account. It is not a Sendcloud product, and AeroChat has no partnership with Sendcloud or the carriers.
Can customers book a Sendcloud shipment on WhatsApp?
Yes. AeroChat collects the address in the WhatsApp conversation, shows the Sendcloud shipping options, creates the shipment and label for the one the customer picks and sends the tracking number in the same chat.
Do I need a developer?
No. You describe the workflow in your own words, connect Sendcloud API on your Sendcloud Integrations page and enter the keys in the dashboard. AeroChat builds the Sendcloud connection from your description and shows a checklist of what is left to do.
Which plan do I need?
On the Sendcloud side, you need a Sendcloud account with the API keys from its Integrations page, your sender address set and your carriers switched on. Shipping is charged to that account or your carrier contracts. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Sendcloud to your chat
Paste the service point recipe, add your Sendcloud keys, and ask your own chat for the nearest pickup point.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Sendcloud for you, free. See plans.
On Shopify? Install AeroChat from the Shopify App Store.