Reschedule and Cancel Chili Piper Meetings in Chat

Yes. AeroChat books directly into Chili Piper. When a lead asks to move or cancel a meeting in chat, it finds the meeting in Chili Piper, offers the same rep’s free times and reschedules or cancels it, and Chili Piper updates the invite.

This recipe lets leads change their meetings in the chat they already use, and keeps the meeting with the same rep where possible. Part of connecting Chili Piper to WhatsApp and AI chat.

What happens today

A lead messages on WhatsApp to say they cannot make Thursday. The message sits until the rep sees it between calls. The rep replies with a new link, the lead does not click it, and the meeting is lost as a no-show. Leads who simply want to cancel do not bother, so the rep keeps a slot open for someone who will never join.

The flow that works

AeroChat finds the lead’s upcoming meeting in Chili Piper by their email and confirms which one they mean.
For a move, it checks the same rep’s free times for the days the lead asks about.
It offers up to three times and reschedules the meeting to the one they choose.
For a cancellation, it offers to move the meeting first, then cancels it if the lead still wants to.
Chili Piper updates or removes the calendar invite.

What it looks like on WhatsApp

Lead: Hi, I have a call with Priya on Wednesday at 3pm but I’m travelling now. Can we do Friday instead? (example)

AeroChat: No problem, James. Priya has Friday at 10:00am or 1:30pm, Sydney time. Which would you like?

Lead: 1:30.

AeroChat: Done. Your call with Priya is now Friday at 1:30pm. The updated invite is on its way.

In Chili Piper: the meeting is rescheduled from Wednesday 3:00pm to Friday 1:30pm. Chili Piper rechecked Priya’s availability, updated the calendar invite and freed the Wednesday slot.

The recipe

Copy this into AeroChat

When a lead asks to move or cancel a meeting, follow these steps.

Ask for the email they booked with if we do not have it. Find their upcoming meetings in Chili Piper and confirm which meeting they mean, with the day, time and rep.

To move it, ask which days suit them. Check the same rep’s free times for those days and offer up to three, in the lead’s time zone.

When they choose, reschedule the meeting to that time and confirm the new day, time and rep.

If the rep has no free times on those days, offer the nearest days the rep is free. If they still do not suit, offer to run our Concierge router “inbound-demo” (example) again to book them with another rep.

To cancel it, ask whether they would like to move it instead. If they still want to cancel, cancel the meeting in Chili Piper and confirm it is cancelled.

Never cancel or move a meeting the lead has not confirmed. Never change a meeting that belongs to another email address. After a cancellation, tell them they can message here any time to book again. Reply in the lead’s language.

Change the router name and how far ahead leads can move a meeting to match your Chili Piper setup before you paste it.

What to connect

Chili Piper. An admin creates a tenant API key in Admin Center, under API Keys, with permission to read availability and read, update and cancel meetings, and pastes it in when AeroChat asks. Check with Chili Piper that your plan includes API access.
Your knowledge base. Add any rules about moving meetings, such as how late a lead can change one, so AeroChat applies them.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Chili Piper, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Chili Piper’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How far ahead a meeting can be moved.
Whether a lead can switch to another rep, or always stays with the same one.
Whether AeroChat offers to move a meeting before it cancels.

The result to expect

Leads who cannot make a meeting move it in the chat instead of not turning up, and cancelled meetings free the rep’s time straight away. Fewer first calls are lost to no-shows, and your reps stop sending links back and forth.

Measure it with your own numbers: meetings moved or cancelled in chat, and your no-show rate, for a month before and after.

Next: book Chili Piper meetings from WhatsApp.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Chili Piper connection behind it. See what each channel does on the Chili Piper integration page.

Move your first Chili Piper meeting in chat

Paste the recipe, add your Chili Piper API key, book a test meeting, and message your own number asking to move it.

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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Chili Piper for you, free. See plans.