Book Chili Piper Meetings from WhatsApp

By Alva Chew 5 min read Updated November 8, 2026

Yes. AeroChat books directly into Chili Piper. It runs your Chili Piper Concierge router with the lead’s details, offers the routed rep’s live free times and books the meeting while the lead is still in the chat.

This recipe turns “can we get a demo?” in chat into a booked meeting with the right rep, using the same routing rules as your website forms. Part of connecting Chili Piper to WhatsApp and AI chat.

What happens today

Your website forms route leads to the right rep and book them in seconds. Leads who message on WhatsApp, Instagram or the website chat get none of that. Someone reads the message, works out which rep owns that kind of lead, and sends a booking link or a few times by hand. Hours pass, the lead cools off, and the meeting lands with whoever replied, not the rep your rules would have picked.

The flow that works

  1. AeroChat asks for the details your router uses, such as work email, company and team size.
  2. It runs your Chili Piper Concierge router with those details and asks for free times.
  3. It offers up to three times from the rep the router picked.
  4. When the lead chooses, it books the meeting in Chili Piper.
  5. It confirms the rep, day and time, and Chili Piper sends the invite.

What it looks like on WhatsApp

Lead: Hi, does your software handle multi-entity accounting? We’d like to see it. (example)

AeroChat: Yes, multi-entity consolidation is included. To book you with the right specialist, what’s your work email, company and how many entities do you run?

Lead: james@example.com, Coastal Group, 6 entities.

AeroChat: Thanks, James. Priya handles groups like yours. She has Tuesday at 9:30am or Wednesday at 3:00pm, Sydney time. Which works?

Lead: Wednesday 3pm.

AeroChat: Booked. Priya will meet you on Wednesday at 3:00pm. The invite is on its way to james@example.com.

In Chili Piper: the Concierge router assigned James to Priya under your multi-entity rule, and a meeting is booked in her calendar for Wednesday at 3:00pm, with the invite sent.

The recipe

Copy this into AeroChat

When a lead asks for a demo, a walkthrough or a call with sales, follow these steps.

  1. Answer their first question from our knowledge base.
  2. Ask for their work email, company name and number of entities (example fields, use the same ones our router uses). If they give a personal email, ask once for a work email.
  3. Ask which time zone they are in if it is not clear from the conversation.
  4. Run our Chili Piper Concierge router “inbound-demo” (example) with their details, and ask for free times over the next 5 working days.
  5. Offer up to three times from the rep the router picked, in the lead’s time zone, with the rep’s first name.
  6. When they choose, book the meeting at that time. Do it straight away, because the router’s offer expires after a short time. If it has expired, run the router again and offer fresh times.
  7. Confirm the rep, day and time, and that the invite is on its way to their email.

If the router does not return a rep, tell them our team will reply with times shortly and hand over. Never promise a specific rep before the router has picked one. Reply in the lead’s language.

Change the router name, the fields and the booking window to match your Chili Piper setup before you paste it.

What to connect

  • Chili Piper. An admin creates a tenant API key in Admin Center, under API Keys, with permission to run Concierge routers and book meetings, and pastes it in when AeroChat asks. Check with Chili Piper that your plan includes API access.
  • Your knowledge base. Upload your product details and the questions leads ask before a demo, so AeroChat can answer before it books.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Chili Piper, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Chili Piper’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

  • Which router chat leads go through, and which details AeroChat collects for it.
  • How far ahead leads can book, and how many times AeroChat offers.
  • Whether personal email addresses are accepted.
  • Who gets the handover when the router finds no rep.

The result to expect

Chat leads get booked with the rep your routing rules pick, within the same conversation, at any hour. The meeting is in the rep’s calendar before anyone on your team reads the message, and your Chili Piper reports include chat-sourced meetings.

Measure it with your own numbers: meetings booked from chat, and the time from first message to booked meeting, for a month before and after.

Next: move or cancel Chili Piper meetings in chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Chili Piper connection behind it. See what each channel does on the Chili Piper integration page.

Book your first Chili Piper meeting from chat

Paste the recipe, add your Chili Piper API key, and message your own number asking for a demo this week.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Chili Piper for you, free. See plans.

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