Connect Kommo to WhatsApp, Instagram, TikTok and AI Chat
Yes. AeroChat writes directly into Kommo. It reads your contacts, leads and pipeline stages and writes new leads, tags, notes, tasks and stage moves through Kommo’s API, on WhatsApp, Instagram, web chat and every other channel your customers use.
Many Kommo users already talk to customers on WhatsApp. AeroChat is the agent that answers and qualifies those conversations on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email, and records the result in Kommo as it goes: the contact, the lead in the right pipeline and stage, the tags, a note of the conversation and the follow-up task. It connects through Kommo’s public API. You describe the workflow in your own words, AeroChat builds it, and Kommo stays the place your sales team works.
What you can do with Kommo and AeroChat
- Turn new chat leads into Kommo leads. When someone new messages, AeroChat answers, takes their details and creates the contact and a lead in your chosen pipeline, with the channel as the source and a note of whether they agreed to hear from you.
- Qualify leads and move them through your pipeline. AeroChat asks your qualifying questions, saves the answers to the lead’s fields and moves the lead to the stage that matches, such as Qualified or Not a fit.
- Recognise returning customers. AeroChat finds the contact in Kommo by phone number, reads their open leads and the person responsible, and greets them with that context instead of starting from zero.
- Tag leads by interest and channel. AeroChat adds tags such as the product they asked about and the channel they came from, so your filters and reports in Kommo include chat.
- Log a note after every chat. AeroChat adds a short summary of the conversation to the lead, so whoever picks it up knows what was said.
- Book a callback as a Kommo task. When a customer asks for a call, AeroChat agrees a time and creates a task on the lead, due at that time, for the person responsible.
What it looks like on WhatsApp
Customer: Hi, how much is your kitchen renovation package? (example)
AeroChat: Our kitchen packages start at 12,000 and depend on size and finishes. When are you hoping to start, and roughly what budget do you have in mind?
Customer: Next month, around 15k. I’m Daniel.
AeroChat: Thanks, Daniel. That fits our standard package. A designer will message you with options today. Is it fine if we also send you updates on offers?
Customer: Sure.
In Kommo: a new contact for Daniel and a lead in the Sales pipeline at the Qualified stage, with budget 15,000, tags “whatsapp” and “kitchen”, marketing consent set to yes, and a note of the conversation.
Customer: Can someone call me tomorrow after 3pm to go through the quote? (example)
AeroChat: Of course. I’ve asked Mei, who is handling your quote, to call you tomorrow at 3:30pm. Is this the right number?
Customer: Yes, this one.
In Kommo: a “Call back” task appears on the customer’s lead for Mei, due tomorrow at 3:30pm, with a note of what they want to discuss.
Works on every chat channel
Your leads and customers message you wherever they already are. The same Kommo connection and the same workflows run on every channel AeroChat supports, and Kommo stays the record whichever one they use.
| Channel | What your leads and customers can do |
|---|---|
| Message your WhatsApp Business number to ask about your products or services, get qualified, or ask for a callback, and land in your Kommo pipeline. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Kommo’s public API, documented at Kommo’s API reference. Through it, AeroChat finds contacts, reads leads, pipelines and stages, and creates or updates contacts, leads, tags, notes and tasks.
- What AeroChat reads from Kommo: contacts and companies, leads and their pipeline, stage, budget and person responsible, your pipelines and stages, custom fields, tags and users.
- What AeroChat writes to Kommo: new contacts and leads, updated lead fields, stage moves, tags, notes and tasks.
To connect, an account administrator in Kommo goes to Settings, then Integrations, clicks Create integration and creates a private integration for AeroChat. On its Keys and scopes tab, they click Generate long-lived token, choose how long it stays valid and copy the token straight away. Kommo does not need to approve a private integration.
You describe the workflow in your own words, for example “when a new lead messages, ask our three qualifying questions, create the lead in Kommo and move it to Qualified if they fit”. AeroChat builds the workflow as a draft and asks for the Kommo token by name. You enter it in the AeroChat dashboard. It never passes through the conversation.
Workflows to copy
Six ready-made workflows for Kommo. Copy one into AeroChat, add your Kommo token, and it runs on every channel.
1. Turn a new chat lead into a Kommo lead
Copy this into AeroChat
When someone new asks about our products or services, answer their question first from our knowledge base. Then ask for their name and what they are looking for. Search Kommo for a contact with the phone number they are messaging from. If there is none, create a contact with their name and phone number, and create a lead in our Sales pipeline at the Incoming stage (example), linked to the contact. Add the tag for the channel they used. Ask once whether they are happy to receive updates from us, and save the answer in the Marketing consent field (example). Add a note with a two-line summary of what they asked about.
2. Qualify the lead and move it to the right stage
Copy this into AeroChat
When a lead is at the Incoming stage, ask our qualifying questions one at a time: what they need, when they want to start and their budget (example questions). Save each answer to the matching field on the lead in Kommo and set the lead’s budget. If the budget is at least 5,000 and they want to start within three months (example rule), move the lead to Qualified and tell them a specialist will be in touch today. Otherwise move it to Nurture and thank them. Never promise prices that are not in our knowledge base.
3. Recognise a returning customer
Copy this into AeroChat
When someone messages, search Kommo for a contact with the phone number they are messaging from. If you find one, read their open leads and the person responsible. Greet them by name and, if they have an open lead, ask whether they are getting in touch about it. Tell them who is looking after them. If they ask for that person, hand the conversation over to them. Never share details from another contact’s record.
4. Tag leads by interest and channel
Copy this into AeroChat
During every conversation that has a lead in Kommo, add a tag for the channel the customer is using, such as whatsapp or instagram, and a tag for each product or service they ask about, using only the tags in this list: kitchen, bathroom, full-home, repairs (example). Do not create new tags outside the list.
5. Log a note after the chat
Copy this into AeroChat
When a conversation with a customer who has a lead in Kommo ends or is handed over, add a note to that lead with a short summary: what they asked, what we answered, anything they said about budget or timing, and what they are waiting for from us. Keep it under five lines.
6. Book a callback as a Kommo task
Copy this into AeroChat
When a customer asks for a call, ask what day and time suit them within our hours, Monday to Friday 9am to 6pm (example). Find their lead in Kommo, or create one as in our new-lead workflow. Create a task on the lead titled “Call back”, due at the time they chose, for the person responsible for the lead, with a one-line note of what they want to discuss. Confirm the day and time and the name of the person who will call.
Who uses it
Kommo runs sales pipelines for businesses that sell through conversations: property and renovation firms, education providers, travel agencies, clinics and service businesses that take enquiries on WhatsApp and Instagram. The recipes above fit any of them once you change the pipeline, stages and questions to your own. See more WhatsApp CRM workflows.
What stays in Kommo
AeroChat handles the conversation. Kommo stays the record: contacts, leads, pipelines, stages, the person responsible, tasks, your Salesbots and your reports. Every lead AeroChat creates appears in Kommo like any other, so your team works the same way. Keep your pipeline stages and team in Kommo up to date, so AeroChat moves leads to stages and people that exist.
WhatsApp workflows that use Kommo
These end-to-end WhatsApp workflows run with Kommo behind them. See them all in the WhatsApp workflows library.
- WhatsApp CRM workflows
- WhatsApp Review Requests After Every Visit or Order
- WhatsApp Win-Back Messages for Lapsed Customers
Questions
Does AeroChat work with Kommo?
Yes. It connects through Kommo’s public API with a long-lived token from a private integration you create in your own Kommo account. It is not a Kommo product or listing.
Can WhatsApp leads go straight into Kommo?
Yes. When a lead messages on WhatsApp, Instagram or any other channel, AeroChat creates the contact and the lead in your pipeline, adds tags and a note, and moves the lead as it qualifies them.
Do I need a developer?
No. You describe the workflow, AeroChat builds it, and a Kommo administrator creates a private integration and pastes its token into the dashboard.
Which plan do I need?
On the Kommo side, an account administrator can create a private integration, and Kommo does not need to approve it. On AeroChat, workflows via Skills are on every plan. Choose the plan by how many messages you get: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Kommo to your chat
Paste the new-lead recipe, add your Kommo token, and message your own number asking about your services.
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