Connect Chili Piper to WhatsApp, Instagram, TikTok and AI Chat
Yes. AeroChat books directly into Chili Piper. It runs your Chili Piper router to find the right rep, reads live availability and books, moves or cancels the meeting through Chili Piper’s API, on WhatsApp, Instagram, web chat and every other channel your leads use.
If your sales team books meetings with Chili Piper, AeroChat can answer leads on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email and book them with the right rep inside the conversation. It connects through Chili Piper’s public API. You describe the workflow in your own words, AeroChat builds it, and Chili Piper stays the place your team checks.
What you can do with Chili Piper and AeroChat
- Book meetings from WhatsApp with the right rep. AeroChat collects the details your router needs, runs your Chili Piper Concierge router, offers the routed rep’s free times and books the one the lead picks.
- Book with a rep the lead already knows. When a lead asks for a named rep, AeroChat checks that rep’s availability in Chili Piper and books on their own meeting type.
- Move or cancel a meeting in chat. AeroChat finds the meeting in Chili Piper, offers new times and reschedules it, or cancels it when the lead asks.
- Answer “when is my meeting?”. AeroChat finds the lead’s upcoming meeting in Chili Piper and replies with the date, time and who they are meeting.
- Add a colleague to the meeting. When the lead wants to bring someone, AeroChat adds that person to the meeting as a guest, and Chili Piper updates the calendar invite.
- Keep your CRM in step. Every meeting AeroChat books, moves or cancels goes through Chili Piper, so the CRM activity Chili Piper keeps for you is updated the same way as for any other booking.
What it looks like on WhatsApp
Lead: Hi, we’re looking at your platform for our support team. Can we get a walkthrough this week? (example)
AeroChat: Happy to set that up. What’s your work email, your company name and roughly how many people are on the support team?
Lead: anna@example.com, Brightwell Retail, about 40 people.
AeroChat: Thanks, Anna. Daniel looks after teams your size. He has Wednesday at 10:00am or Thursday at 2:30pm, Singapore time. Which works?
Lead: Thursday.
AeroChat: Booked. Daniel will meet you on Thursday at 2:30pm. The invite is on its way to anna@example.com.
In Chili Piper: the Concierge router assigned the lead to Daniel, and a meeting with Anna is booked in his calendar for Thursday at 2:30pm, with the invite sent.
Lead: Something came up. Can we move Thursday’s call to next week? (example)
AeroChat: Of course. Daniel has Monday at 11:00am or Tuesday at 4:00pm. Which would you like?
Lead: Tuesday.
AeroChat: Done. Your call with Daniel is now Tuesday at 4:00pm. The updated invite is on its way.
In Chili Piper: the meeting is rescheduled to Tuesday at 4:00pm. Chili Piper rechecked Daniel’s availability before the change and updated the calendar invite.
Lead: Can my colleague Ben join too? ben@example.com (example)
AeroChat: Yes. I’ve added Ben to Tuesday’s call. He’ll get the invite by email.
In Chili Piper: Ben is added to the meeting as a guest, and the calendar invite is updated.
Works on every chat channel
Your leads message you wherever they already are. The same Chili Piper connection and the same workflows run on every channel AeroChat supports, and Chili Piper stays the record whichever one they use.
| Channel | What your leads can do |
|---|---|
| Message your WhatsApp Business number to book a meeting with the right rep, move or cancel it, or add a colleague. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Chili Piper’s public API, documented at Chili Piper’s API reference. Through it, AeroChat runs your routers, reads your reps’ free times, and books, reschedules or cancels meetings.
- What AeroChat reads from Chili Piper: the rep a Concierge router assigns to a lead, available meeting times, users and their meeting types, and existing meetings with their time, guests and status.
- What AeroChat writes to Chili Piper: new meetings booked through a router or with a named rep, rescheduled meetings, cancellations, and extra guests added to a meeting.
To connect, an admin in your Chili Piper account creates a tenant API key in Admin Center, under API Keys, with permission to run routers, read availability and manage meetings. A key can only do what its permissions allow. Chili Piper does not publish which of its plans include API access, so check with Chili Piper that yours does.
You describe the workflow in your own words, for example “when a lead asks for a demo, run our inbound Concierge router and book them with the rep it picks”. AeroChat builds the workflow as a draft and asks for the Chili Piper API key by name. You enter it in the AeroChat dashboard. It never passes through the conversation.
Workflows to copy
Six ready-made workflows for Chili Piper. Copy one into AeroChat, add your Chili Piper API key, and it runs on every channel.
1. Route a lead and book with the right rep
Copy this into AeroChat
When a lead asks for a demo or a call with sales, ask for their work email, company name and team size (example fields, use the same ones our router uses). Ask which time zone they are in if it is not clear. Run our Chili Piper Concierge router “inbound-demo” (example) with those details and ask for free times over the next 5 working days. Offer up to three times from the rep the router picked, with the rep’s first name. When they choose, book the meeting at that time and confirm the rep, day, time and that the invite is on its way to their email.
2. Book with a named rep
Copy this into AeroChat
When a lead asks to meet a specific person on our team, find that rep in Chili Piper. Check their free times for their 30-minute intro meeting type (example) over the next 5 working days and offer up to three. When the lead chooses, ask for their name and work email if we do not have them, and book the meeting with that rep at that time. Confirm the day, time and that the invite is on its way. If the rep has no free times that week, offer to route them to another rep instead.
3. Move a meeting
Copy this into AeroChat
When a lead asks to move their meeting, find their upcoming meeting in Chili Piper by their email and confirm which one they mean. Check the same rep’s free times for the days they ask about and offer up to three. Reschedule the meeting to the time they choose and confirm the new day and time. If the rep has no free times, offer to route them to another rep.
4. Cancel a meeting
Copy this into AeroChat
When a lead asks to cancel their meeting, find their upcoming meeting in Chili Piper by their email and confirm which one they mean. Ask whether they would like to move it instead. If they still want to cancel, cancel it in Chili Piper, confirm it is cancelled, and tell them they can message here any time to book again.
5. Answer “when is my meeting?”
Copy this into AeroChat
When a lead asks when their meeting is, ask for the email they booked with if we do not have it. Find their upcoming meetings in Chili Piper and reply with the day, time in their time zone and the first name of the rep. If there is none, offer to book one. Never share details of another person’s meeting.
6. Add a colleague to the meeting
Copy this into AeroChat
When a lead asks to bring a colleague, ask for the colleague’s email. Find the lead’s upcoming meeting in Chili Piper and add the colleague as a guest, keeping every guest already on the meeting. Confirm the colleague has been added and will get the invite by email.
Who uses it
Chili Piper is used by B2B sales teams, often at software and services companies, to route inbound leads and book meetings with the right rep. These recipes fit any team that books first calls, demos or consultations from inbound enquiries.
What stays in Chili Piper
AeroChat handles the conversation. Chili Piper stays the record: routers and their rules, round-robin distribution, meeting types, reps’ calendars, invites, reminders and the CRM activity it keeps. Every meeting AeroChat books goes through Chili Piper like any other, so your routing rules, fairness and reporting stay the same. Keep working hours and availability up to date in Chili Piper, so a free time there means the rep really is free.
WhatsApp workflows that use Chili Piper
These end-to-end WhatsApp workflows run with Chili Piper behind them. See them all in the WhatsApp workflows library.
- WhatsApp Appointment Booking Connected to Your Calendar
- WhatsApp Appointment Reminders With Replies Handled
- WhatsApp No-Show Reduction With Confirmations and Rebooking
- WhatsApp Reschedule and Cancel Appointments in Chat
Questions
Does AeroChat work with Chili Piper?
Yes. It connects through Chili Piper’s public API with a tenant API key an admin creates in your Chili Piper account. It is not a Chili Piper product or listing.
Can leads book through WhatsApp?
Yes. Leads book, move and cancel meetings on WhatsApp, Instagram or Messenger, your Chili Piper router picks the rep, and the meeting lands in that rep’s calendar.
Do I need a developer?
No. You describe the workflow, AeroChat builds it, and a Chili Piper admin creates the API key and enters it in the dashboard.
Which plan do I need?
Workflows via Skills are on every plan. Choose the plan by how many messages you get: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000. On the Chili Piper side, an admin creates the API key, and Chili Piper confirms which plans include API access.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Chili Piper to your chat
Paste the routing recipe, add your Chili Piper API key, and message your own number asking for a call this week.
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