Take WooCommerce Orders in WhatsApp Chat
Yes. AeroChat takes the order in the chat and creates it in WooCommerce. It confirms the items from your synced catalogue, sends an Airwallex payment link in the same chat, and creates the order through WooCommerce’s REST API where you set that up.
This recipe turns a “can I order this?” message into a paid order in WooCommerce, without sending the shopper to your website. Part of connecting WooCommerce to WhatsApp and AI chat.
What happens today
Some shoppers would rather order in the chat than fill in a checkout. The team takes the details by hand, sends a bank transfer request, waits for a screenshot, then keys the order into WooCommerce. Orders get missed, totals get typed wrong, and stock is not updated until someone remembers.
The flow that works
- The shopper says what they want.
- AeroChat checks the product, variant, price and stock in the synced WooCommerce catalogue.
- It asks for the delivery address and adds the shipping rate for that country.
- It confirms the total and sends an Airwallex payment link in the same chat.
- Once the shopper pays, AeroChat creates the order in WooCommerce through its REST API, with the items, address, shipping line and a note that it was paid by link.
Customer: Can I get two of the Kona coffee bags, whole bean, sent to Penang? (example)
AeroChat: Two Kona whole bean bags are $36, plus $7 delivery to Penang, $43 in total. Can I have your full name and address?
Customer: Lim Wei Ling, 12 Jalan Burma, 10050 George Town. (example)
AeroChat: Thanks. Here’s your payment link for $43. Your order is placed as soon as it’s paid.
In WooCommerce: after payment, a new order appears with two Kona whole bean bags, the Penang address and the shipping line, ready to pack.
The recipe
Copy this into AeroChat
When a customer wants to order in the chat, follow these steps.
- Confirm each product, variant and quantity from our synced WooCommerce catalogue, and check each one is in stock.
- Ask for their full name, phone number, email and delivery address.
- Add the shipping rate for their country from our shipping zones. If they give an active coupon code, apply it.
- Read back the items, delivery address and total, and ask them to confirm.
- Send an Airwallex payment link for the total.
- When the payment is complete, create the order in WooCommerce with the customer details, items, shipping line and status processing. Add a note that it was paid by Airwallex link in chat.
- Reply with the order number.
Only sell products and prices from WooCommerce. If an item is out of stock, say so and suggest the closest one that is in stock. If they ask for anything you cannot answer, tell them a team member will reply and hand over. Reply in the customer’s language.
Change the order status and note to the ones your team uses before you paste it.
What to connect
- WooCommerce catalogue. The AeroChat WordPress plugin, connected with a WordPress Application Password, so AeroChat knows your products, stock, coupons and shipping rates.
- WooCommerce orders. In WooCommerce, go to Settings, Advanced, REST API, and add a key with read and write access. Copy the consumer key and consumer secret, and paste them in when AeroChat asks. Orders are created through the endpoint documented at woocommerce.github.io/woocommerce-rest-api-docs.
- Airwallex. Connect your Airwallex account in AeroChat so it can send payment links. Payment links are on Growth and above.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect WooCommerce, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from WooCommerce’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which products can be ordered in chat.
- The status and note new chat orders get in WooCommerce.
- Whether coupons apply to chat orders.
The result to expect
Shoppers who want to buy in the chat can pay there, and the order lands in WooCommerce with the right items, address and total. Your team packs it like any other order.
Measure it with your own numbers: orders created from chat, and revenue from chat orders, for a month before and after.
Next: answer “where is my order?”.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same WooCommerce connection behind it. See what each channel does on the WooCommerce integration page.
Take your first WooCommerce order in chat
Paste the recipe, add your WooCommerce keys and Airwallex, and order one of your own products from your own number.
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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect WooCommerce for you, free. See plans.