WooCommerce Order Status on WhatsApp
Yes. AeroChat looks up WooCommerce orders directly in the chat. It finds the order through WooCommerce’s REST API and replies with its status, items and any note your team added, on WhatsApp and every other channel.
This recipe answers “where is my order?” without anyone on your team opening WooCommerce. Part of connecting WooCommerce to WhatsApp and AI chat.
What happens today
Many chat messages to an online shop ask about an order that is already placed. Each one means finding the order in WooCommerce, reading its status and typing a reply. When the team is busy or offline, shoppers wait, then ask again on another channel.
The flow that works
- The shopper asks about their order.
- AeroChat asks for the order number, or the email they ordered with.
- It finds the order in WooCommerce through the REST API and checks the email or phone on the order matches the shopper.
- It replies with the status, the items and any note your team added for the customer.
- If the shopper wants a change, it adds a note to the order and hands over to your team.
Customer: Hi, has my order shipped yet? It’s 20931. (example)
AeroChat: Order 20931 is completed. Your note from our team says it went out with J&T yesterday, tracking JT0045821 (example).
Customer: Can I change the delivery address?
AeroChat: I’ve added your request to the order and passed it to our team. They’ll confirm here shortly.
In WooCommerce: a private note with the new address appears on order 20931 for your team.
The recipe
Copy this into AeroChat
When a customer asks about an order they have placed, follow these steps.
- Ask for their order number. If they do not have it, ask for the email they ordered with.
- Find the order in WooCommerce. If you searched by email, list their recent orders by date and ask which one they mean.
- Before sharing anything, check that the email or phone number on the order matches the customer. If it does not, ask them to confirm the email they ordered with.
- Reply with the order status in simple words: pending payment, processing, on hold, completed, cancelled or refunded. Include the items and any customer note our team added, such as a tracking number.
- If they want to change or cancel the order, add a private note to the order with exactly what they asked for, and hand the conversation to our team.
Never change an order yourself. Never share another customer’s order. Reply in the customer’s language.
If your team adds tracking numbers in a different place, tell AeroChat where to look before you paste it.
What to connect
- WooCommerce. In WooCommerce, go to Settings, Advanced, REST API, and add a key with read and write access (write is only used to add order notes). Copy the consumer key and consumer secret, and paste them in when AeroChat asks. The order endpoints are documented at woocommerce.github.io/woocommerce-rest-api-docs.
- Your knowledge base. Your delivery and returns pages, synced by the AeroChat WordPress plugin, so AeroChat can explain delivery times.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect WooCommerce, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from WooCommerce’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- How AeroChat checks the shopper owns the order.
- Which order changes go to your team, and who gets the handover.
- How each status is worded for your shoppers.
The result to expect
Order questions get an answer in the chat, day or night, straight from WooCommerce. Your team only sees the conversations that need a change or a decision.
Measure it with your own numbers: order-status chats answered without handover, and time to first reply, for a month before and after.
Next: answer product and stock questions.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same WooCommerce connection behind it. See what each channel does on the WooCommerce integration page.
Answer your first order question from WooCommerce
Paste the recipe, add your WooCommerce keys, and ask your own number about a recent test order.
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