Book a Delivery from WhatsApp with Shippit

This recipe turns a delivery request on WhatsApp into a booked Shippit order, with the address the customer confirmed and the service they chose. Part of connecting Shippit to WhatsApp and AI chat.

What happens today

Some orders come in through chat instead of the online store: a repeat customer reorders on WhatsApp, or a buyer asks for a replacement to be sent. Someone copies the address into Shippit, picks the service, books it and messages the tracking number back. These orders sit outside the usual flow, so they ship later and the address is typed by hand.

The flow that works

AeroChat confirms what is being sent.
It asks for the recipient’s name, phone number, email and full address.
It gets a Shippit quote and lets the customer choose standard or express.
It creates the Shippit order with the parcel details and books it for collection.
It sends the tracking number.

The recipe

Copy this into AeroChat

When a customer on WhatsApp asks us to send an order, follow these steps.

Confirm the order number and the items being sent.

Ask for the recipient’s name, phone number, email, street address, suburb, state and postcode. Read the address back and ask them to confirm it.

Get a Shippit quote for a 2 kg parcel, 30 x 20 x 10 cm (example values), and tell them the price and delivery estimate for standard and express.

Create the Shippit order with the service they chose, their details, the parcel size and the order number as the retailer reference.

Book the order for collection with today’s other orders.

Send them the tracking number and tell them they will see updates once the carrier collects the parcel.

If no service covers their address, or the parcel is larger than our standard sizes, hand the conversation to our team.

If they ask to change the address before the order is booked, update the order. After that, hand the conversation to our team. Reply in the customer’s language.

Change the parcel sizes and service levels to the ones your Shippit account uses before you paste it.

What to connect

Shippit. In Shippit, go to Settings, then Integrations, and copy the API secret for the store that ships these orders. Your account needs valid billing details to book. Paste it in when AeroChat asks.
Your knowledge base. Upload your products with their parcel sizes and your shipping rules, so AeroChat sends the right parcel details.

Shipments are billed to your own Shippit account. POS Malaysia delivery is built into AeroChat, so you only need this recipe if you already ship with Shippit.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Shippit, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Shippit’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which service levels customers can choose.
Whether AeroChat books right away or leaves the order for your team to book.
Which orders need your team, such as oversized or high-value parcels.

The result to expect

Orders that come in through chat ship with your other orders, with an address the customer confirmed. The customer has the tracking number before they leave the chat.

Measure it with your own numbers: orders booked from chat, and address corrections, for a month before and after.

Next: answer where-is-my-parcel questions.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Shippit connection behind it. See what each channel does on the Shippit integration page.

Book your first Shippit delivery from chat

Paste the recipe, add your Shippit key, and send a test order in the chat yourself.

Start your 7-day free trial. No credit card needed.

On Shopify? Install AeroChat from the Shopify App Store.