Book a Delivery from WhatsApp with Shipday
This recipe lets customers book a delivery in the chat, and creates the order in Shipday as they do. Part of connecting Shipday to WhatsApp and AI chat.
What happens today
Customers message on WhatsApp to order a delivery. Someone at the counter reads the chat, copies the address and phone into Shipday and replies with the fee. At lunch and dinner the messages wait while the team serves walk-in customers, and a missing country code or unit number becomes a driver’s problem.
The flow that works
- AeroChat collects the name, phone with country code, address and delivery time.
- It gives the delivery fee from your price list.
- It confirms the details with the customer.
- It creates the delivery order in Shipday with your store as the pickup point.
- It tells the customer what happens next.
The recipe
Copy this into AeroChat
When a customer on WhatsApp asks for a delivery, follow these steps.
- Ask for their name, phone number with country code and full delivery address, including the unit number.
- Ask when they want it. Offer only our delivery hours, 11am to 9pm (example), and only times at least 45 minutes from now (example).
- Ask for any delivery instructions.
- Tell them the delivery fee from our price list and confirm the details back to them.
- When they confirm, create a delivery order in Shipday with our order number (example), their name, address and phone, our store name and address as the pickup point, the expected delivery date and time, and the instructions.
- Tell them the order is booked and that they can ask here for the tracking link once a driver is on the way.
Do not create the order until the customer has confirmed. If the address is outside our delivery area, tell them and offer pickup instead. Reply in the customer’s language.
Change the delivery hours, lead time and fee list to match your business before you paste it.
What to connect
- Shipday. Log in to Shipday, open Integrations, then API Credentials, and click Show API Key. Check that your plan includes API access. Paste the key in when AeroChat asks.
- Your knowledge base. Upload your delivery areas, hours and fee list to AeroChat so it can answer and quote before it books.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Shipday, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Shipday’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which delivery times AeroChat offers.
- How it quotes the delivery fee.
- Who dispatches the order.
The result to expect
Every delivery request from chat lands in Shipday as a complete order, with the phone and address in the right format. Your counter team stops copying chats into the dashboard during the rush.
Measure it with your own numbers: delivery orders created from chat, and driver calls to customers, for a month before and after.
Next: answer where-is-my-parcel questions.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Shipday connection behind it. See what each channel does on the Shipday integration page.
Book your first Shipday delivery from chat
Paste the recipe, connect Shipday, and order a test delivery to your own address.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.