Check, Change or Cancel Rezdy Bookings on WhatsApp
This recipe answers questions about an existing Rezdy booking on WhatsApp, updates guest details, and cancels within your policy. Part of connecting Rezdy to WhatsApp and AI chat.
What happens today
The night before a tour, guests message on WhatsApp: what time is pickup, can they change the hotel, can they correct the phone number on the booking? Each one means someone searches Rezdy for the order and replies. Messages sent late at night are answered in the morning, sometimes after pickup has already gone.
The flow that works
- AeroChat asks for the order number or the email the guest booked with.
- It finds the booking in Rezdy and replies with the tour, date, start time and pickup.
- It updates the booking when the guest gives a new pickup location or corrects their details.
- If they want to cancel within your policy, it cancels the booking in Rezdy.
- Anything outside the recipe goes to your team with the order number attached.
The recipe
Copy this into AeroChat
When someone asks about a booking they already have, follow these steps.
- Ask: “Can you share your order number or the email you booked with?”
- Find the booking in Rezdy. If there is more than one upcoming booking, list them by date and ask which one.
- Reply with the tour, date, start time, number of guests, pickup location and pickup time.
- If they want a different pickup location, match it to one of the pickup locations on the Rezdy product and update the booking. Confirm the new pickup time.
- If they want to correct a name, phone number or email, update the booking with the new details.
- If they want to cancel and the tour is more than 24 hours away (example), cancel the booking in Rezdy and confirm it. Tell them our refund policy from the knowledge base. If it is closer than that, hand the conversation to our team.
- If they want a different date, hand the conversation to our team with the order number and the date they asked for.
Only share booking details with the person whose order number or email matches. Never share another person’s booking. Reply in the customer’s language.
Change the cancellation window to match your own policy before you paste it.
What to connect
- Rezdy. In your supplier account, open Integrations, then Rezdy API, and choose Request API Key. When the key shows on that page, paste it in when AeroChat asks.
- Your knowledge base. Upload your pickup times and refund policy to AeroChat so its answers match what you tell guests.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Rezdy, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Rezdy’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- How close to the tour a guest can still cancel in chat.
- Which details AeroChat can change on a booking.
- Whether date changes stay with your team.
The result to expect
Guests get their pickup details and simple changes done in the chat, at any hour. Updates land on the Rezdy booking, so your manifests and drivers see the right pickup.
Measure it with your own numbers: booking questions answered without your team, and missed pickups, for a month before and after.
Next: book tours from WhatsApp.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Rezdy connection behind it. See what each channel does on the Rezdy integration page.
Answer your first booking question in chat
Paste the recipe, add your Rezdy API key, and ask your own WhatsApp number what time pickup is for a test booking.