Book Tours and Activities from WhatsApp with Bókun
This recipe turns a tour or activity request on WhatsApp into a Bókun booking, with real availability and prices given in the conversation. Part of connecting Bókun to WhatsApp and AI chat.
What happens today
A traveller asks on WhatsApp whether the food tour runs on Wednesday, what it costs for three people and whether it suits a vegetarian. The person replying is guiding a group. The guest gets a booking link later, still has the vegetarian question, and books something else that answered first.
The flow that works
- AeroChat answers the guest’s question first, from your experience details.
- It asks which experience, which date and how many people.
- It checks Bókun for availability and the price, and offers the departures with space.
- It asks for their details and your booking questions, and books the departure they pick.
- It confirms the booking reference, date, start time and meeting point in the chat.
The recipe
Copy this into AeroChat
When someone on WhatsApp asks to book a tour, activity or transfer, answer their question first from our knowledge base and the experience details in Bókun. Then follow these steps.
- Ask which experience they want, which date and how many adults and children. Match it to one of our Bókun experiences, such as Old Town Food Tour or Sunrise Kayak Trip (example experiences).
- Check Bókun for availability and the price for that experience on that date for the group. Offer the departures with enough space, with their start times. If the date is full, offer the next two dates with space.
- When they pick a departure, tell them the total price.
- Ask: “Shall I book this for you? Can I take your name, email and phone number?”
- Ask the booking questions Bókun has for that experience, such as dietary needs or hotel name (example questions).
- Create the booking in Bókun with their details and answers.
- Confirm the booking reference, date, start time and meeting point. Tell them how payment works from our knowledge base.
Only offer departures Bókun shows as available. Never quote a price Bókun did not give. Reply in the customer’s language.
Change the experiences to the ones in your Bókun account before you paste it.
What to connect
- Bókun. Create a booking channel for chat bookings. Then open Settings, Connections, API Keys, add a key for that channel, and copy the access key and secret key. Paste both in when AeroChat asks.
- Your knowledge base. Upload your experience details, what to bring and your payment terms to AeroChat so it can answer before it books.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Bókun, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Bókun’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which experiences AeroChat books in chat, and which stay with your team.
- How many alternative dates it offers when a departure is full.
- How guests pay after booking.
The result to expect
Travellers who ask on WhatsApp get their answer, the price and a booking in one conversation, including when your team is out guiding. Chat bookings show in Bókun under their own booking channel, so you can see how many came from chat.
Measure it with your own numbers: bookings on the chat booking channel, and the share of availability questions that end in a booking, for a month before and after.
Next: change or cancel a booking in chat.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Bókun connection behind it. See what each channel does on the Bókun integration page.
Take your first Bókun booking from WhatsApp
Paste the recipe, add your Bókun keys, and ask your own WhatsApp number for two places on tomorrow’s tour.