Connect Shipday to WhatsApp, Instagram, TikTok and AI Chat
Customers message your business on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email to order a delivery or ask when their food or parcel will arrive, but your deliveries live in Shipday. AeroChat answers those conversations and works in Shipday as it goes: it creates the delivery order with the address, phone and time from the chat, and looks up the order’s status, driver and tracking link when the customer asks. It connects through Shipday’s public API. You describe the workflow in your own words, and AeroChat builds it.
Delivery with POS Malaysia is built into AeroChat. This page is for businesses that already ship with Shipday.
What you can do with Shipday and AeroChat
- Book deliveries from chat. AeroChat collects the address, phone and delivery time and creates the delivery order in Shipday.
- Answer where-is-my-order questions. AeroChat finds the order by its number and replies with its status, estimated arrival and tracking link.
- Book pickup orders. AeroChat creates a pickup order in Shipday when the customer wants something collected.
- Change an order. AeroChat edits the delivery time, address or instructions on an order when the customer asks.
- Quote delivery charges. AeroChat replies with the delivery fee from the price list in your knowledge base before it books.
See more WhatsApp workflows you can run alongside it, including delivery updates on WhatsApp.
Works on every chat channel
Your customers message you wherever they already are. The same Shipday connection and the same workflows run on every channel AeroChat supports, and Shipday stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to order a delivery, change it or ask when it will arrive. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Shipday’s public API. It reads orders by order number, including their status, assigned driver, estimated arrival and tracking link. It creates delivery and pickup orders and edits orders. Each workflow uses only what its recipe asks for.
To connect, log in to Shipday, open Integrations, then API Credentials, and click Show API Key. API access depends on your Shipday plan, so check that yours includes it. Paste the key into the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Shipday calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When a customer on WhatsApp wants a delivery, ask for their name, phone number with country code, delivery address and the time they want it. Tell them the delivery fee from our price list. When they confirm, create a delivery order in Shipday with our order number (example), their details, our store name and address as the pickup point, and the expected delivery date and time. Tell them they can ask here for the tracking link once a driver is on the way.
Copy this into AeroChat
When a customer asks where their order is, ask for their order number. Find the order in Shipday and reply with its status and estimated arrival time. If it has a tracking link, send it. If no driver is assigned yet, tell them it is being prepared. If they want to change the time or address, update the order and confirm.
Who uses it
Restaurants, caterers, grocers and other local businesses that run their own drivers in Shipday can use it. These recipes fit a business that dispatches through Shipday:
What stays in Shipday
Shipday stays your record. Orders, drivers, dispatch, proof of delivery and your reports live there, and your team still assigns the drivers or sends orders to a delivery service.
AeroChat handles the conversation. It creates, changes and looks up orders as your recipe asks. Shipday can also send order status updates by webhook. If you set one up for AeroChat, a status change can be relayed to the customer in the conversation they started.
Questions
Does AeroChat work with Shipday?
Yes. AeroChat connects through Shipday’s public API with the API key shown under Integrations in Shipday.
Can customers book a Shipday delivery on WhatsApp?
Yes. AeroChat collects the address, phone and delivery time in the conversation and creates the delivery order in Shipday, ready for your team to dispatch.
Do I need a developer?
No. You describe the workflow in your own words, copy your API key from Shipday and paste it in, and switch it on. AeroChat builds the Shipday connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Shipday and try it
Paste the first recipe, connect Shipday, and order a test delivery to your own address.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.