Answer Razorpay Payment Questions on WhatsApp

This recipe answers payment questions in chat from Razorpay: whether a payment link is paid, how much is still due, and the status of a refund your team issued. Expired links get replaced, and refund requests go to your team. Part of connecting Razorpay to WhatsApp and AI chat.

What happens today

A customer messages: “Money got deducted but I didn’t get a confirmation”. Someone opens the Razorpay Dashboard, searches for the link or payment, and replies. If the link expired, they create a new one. Each one takes a few minutes, and the customer worries until someone looks.

The flow that works

The customer asks about a payment or a refund.
AeroChat finds the link sent in the conversation, or looks it up by the order number.
If it is paid, it tells them the amount and the date and confirms their order or booking.
If it is open, partly paid or expired, it says so plainly and sends the right link.
If they ask for a new refund or dispute a charge, it collects the details and hands the conversation to your team.

The recipe

Copy this into AeroChat

When a customer asks about a payment or a refund, follow these steps.

Look for the Razorpay payment link we sent in this conversation. If there is none, ask for their order or booking number and find the link with that reference.

If the link is paid, tell them the amount, the date and what it was for. Confirm their order or booking if it matches.

If it is partly paid, tell them the amount paid and the amount still due, and share the link again.

If it is still open, tell them the payment has not reached us yet and share the link again. If it has expired, create a new link for the same amount.

If they ask about a refund our team already issued, look it up and tell them its status. If they ask for a new refund, or say they were charged twice, do not promise anything. Collect the order number, amount and reason, and hand the conversation to a team member.

If you cannot find a link, ask what they were paying for and when, and hand the conversation to a team member.

Never share another customer’s payments. Reply in the customer’s language.

Change the wording to match your own refund policy before you paste it.

What to connect

Razorpay. Generate an API key in your Razorpay Dashboard under Account and Settings, then API Keys, and paste the Key Id and Key Secret in when AeroChat asks.
Your policies. Upload your refund and cancellation policy to the AeroChat knowledge base so the replies match what you have written.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Razorpay, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Razorpay’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether an expired link is replaced automatically.
Whether a part payment confirms the order.
Who handles refunds and disputes.

The result to expect

Customers get an answer about their Razorpay payment in seconds, without anyone searching the Dashboard. Expired links are replaced straight away, so fewer orders are lost. Your team only handles new refunds and disputes.

Measure it with your own numbers: payment questions answered by hand per month, and expired links that were later paid.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Razorpay connection behind it. See what each channel does on the Razorpay integration page.

Answer payment questions from Razorpay

Paste the recipe, add your Razorpay Test mode keys, pay a test link, and ask your own number whether it went through.

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On Shopify? Install AeroChat from the Shopify App Store.