Connect Drip to WhatsApp, Instagram, TikTok and AI Chat
Shoppers and subscribers message you on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email, but your marketing list lives in Drip. AeroChat answers those conversations and works with Drip as it goes. It checks whether someone is subscribed and what they signed up for, and it adds or updates them with their consent, records their interests and unsubscribes them when they ask. It connects through Drip’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with Drip and AeroChat
- Add chat contacts to your list with consent. When someone agrees in chat to hear from you, AeroChat adds or updates them in Drip with a record of how and when they agreed. Nobody is added without a yes.
- Answer subscription questions and unsubscribe on request. AeroChat checks the subscriber in Drip, tells them what they are signed up for, and unsubscribes them or narrows what they get when they ask.
- Recognise returning subscribers. AeroChat looks up the subscriber by email and uses what Drip already knows, such as their tags and custom fields.
- Tag subscribers by interest. When someone asks about a product line, AeroChat applies the matching tag, which can start a workflow you built in Drip.
- Record what happened in chat as an event. AeroChat records a custom event such as Asked about restock (example) on the subscriber, so your Drip workflows and segments can use it.
Works on every chat channel
Your shoppers and subscribers message you wherever they already are. The same Drip connection and the same workflows run on every channel AeroChat supports, and Drip stays the record whichever one they use.
| Channel | What your shoppers and subscribers can do |
|---|---|
| Message your WhatsApp Business number to join your list, ask whether they are subscribed, change what they hear about or stop your emails. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Drip’s public REST API. It reads and writes subscribers, their custom fields and tags, records custom events, removes subscribers from an email series and unsubscribes them from all mailings when they ask. Each workflow uses only what its recipe asks for. AeroChat adds someone to your marketing only after they agree in the conversation.
To connect, a user opens User Settings in Drip and copies their API token, then copies the account ID from Drip’s account settings. Drip’s API documentation explains both. Paste them into the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Drip calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When someone in chat says they want to hear about offers, restocks or new arrivals, ask for their email and confirm they agree to receive marketing emails from us. Only if they say yes, create or update their subscriber in Drip with their first name and email, and apply the tags source-chat and the product line they asked about, such as interest-candles (example). If they say no, carry on helping and subscribe nothing.
Copy this into AeroChat
When someone asks when a sold-out item is coming back, answer from our knowledge base first. Then find their subscriber in Drip by email. Record a custom event called Asked about restock (example) with the product name as a property. Apply the tag restock-interest (example). Do not change their subscription status. Reply in the customer’s language.
Who uses it
Online stores that run their email marketing in Drip use it to grow their list from the questions shoppers already ask in chat, such as when an item is back in stock or when the next sale starts. These pages show the kind of conversations it fits:
- Fashion stores, for size, stock and order questions in chat.
- Stock and restock questions
- Beauty stores, for product and order questions in chat.
- Restock and subscription questions
For more chat workflows, see the WhatsApp workflows library and every system AeroChat connects to on the integrations page.
What stays in Drip
Drip stays your record. Your subscribers, tags, segments, workflows, email series, broadcasts and reporting live there, and your team still builds the workflows and sends the broadcasts.
AeroChat handles the conversation. It reads and updates the subscriber records your recipe asks for and leaves the rest to Drip and your team.
Questions
Does AeroChat work with Drip?
Yes. AeroChat connects through Drip’s public API with the API token from your User Settings and your Drip account ID.
Can WhatsApp contacts join my Drip list?
Yes, when they agree in the chat. AeroChat asks first, and only adds them to your list in Drip after a clear yes. If they say no, it carries on helping and adds nothing.
Do I need a developer?
No. You describe the workflow in your own words, copy your API token and account ID from Drip and paste them in, and switch it on. AeroChat builds the Drip connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Drip and try it
Paste the first recipe, add your Drip API token and account ID, and join your own list from the chat.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.