Update Drip Subscriber Preferences and Tags on WhatsApp
Yes. AeroChat works directly with Drip. When a subscriber tells you what they want to hear about, AeroChat finds them in Drip, applies or removes the matching tags, updates custom fields such as their size or birthday, and confirms the change, in the chat they started.
This recipe turns “only send me the men’s range” into the right tags in Drip. Part of connecting Drip to WhatsApp and AI chat. To answer what someone is signed up for or to unsubscribe them, see Drip subscription questions.
What happens today
A subscriber replies to a WhatsApp message saying they only shop the kids’ range now, or that their size changed. Your team means to update Drip later and forgets. The subscriber keeps getting emails that don’t fit, and eventually unsubscribes from everything.
The flow that works
- The subscriber says what they want more or less of, or shares a detail like their size.
- AeroChat asks for the email they subscribed with, if it does not have it.
- It finds the subscriber in Drip and reads their current tags.
- It maps their words to your interest tags, applies the new ones and removes the old ones.
- It updates custom fields such as size or birthday, and confirms the change in the chat.
What it looks like on WhatsApp
Customer: Can you stop sending me the women’s emails? I only buy for my son now. He’s a size 8. (example)
AeroChat: Of course. You’ll now hear about the kids’ range only, and we’ve saved size 8 so the picks fit him. You can change this any time here.
Customer: Thanks!
In Drip: the subscriber’s tag interest-womens is removed, interest-kids is applied, and the custom field kids_size is set to 8 (example).
The recipe
Copy this into AeroChat
When a subscriber asks to change what emails they get, or shares a detail for their emails, follow these steps.
- Ask for the email they subscribed with, if we do not have it.
- Look up the subscriber in Drip by email. If there is no match, say so and ask whether they used another address.
- Map what they said to our interest tags: interest-womens, interest-mens, interest-kids, interest-sale (examples).
- Apply the tags they asked for and remove the ones they no longer want.
- If they gave a size, a birthday or a favorite category, update the matching custom field.
- Confirm in plain words what they will now get.
- Record a custom event “Updated preferences in chat” with the changes.
Never subscribe someone who is not already a subscriber. If they want no emails at all, unsubscribe them from all mailings instead. Reply in the customer’s language.
Replace the tag and custom field names with the ones your Drip segments and workflows use before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
- Drip. Copy your API token from User Settings and your account ID from your account settings in Drip. Paste them in when AeroChat asks.
- Your knowledge base. Add a short list of your email types so AeroChat can explain them.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Drip, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Drip’s public documentation, the checklist asks you to check it once against the current docs at developer.drip.com.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which tags and custom fields AeroChat may change.
- How each email type is described to subscribers.
- Whether a preference change also moves someone in or out of a Drip workflow.
The result to expect
Subscribers change what they get in one message, and Drip reflects it straight away. Your segments stay accurate, and fewer subscribers leave your list because the emails stopped fitting.
Measure it with your own numbers: preference changes made in chat, and unsubscribe rate, for a month before and after.
Next: see every Drip workflow, including chat sign-ups with consent.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Drip connection behind it.
Keep your Drip segments accurate from chat
Install AeroChat, paste the recipe, add your Drip token and account ID, and change your own test subscriber’s interests in chat.
7-day free trial.