Reschedule or Cancel SimplyBook.me Bookings in Chat

This recipe lets clients move or cancel their booking by messaging you, with SimplyBook.me updated in the same conversation. Part of connecting SimplyBook.me to WhatsApp and AI chat.

What happens today

A client messages at night to say they can’t make tomorrow morning. Nobody reads it until the shop opens, so the slot stays empty when it could have been rebooked. Moving the booking means finding it in SimplyBook.me, checking new times and messaging back and forth while other clients wait.

The flow that works

AeroChat finds the client’s upcoming bookings in SimplyBook.me by phone or email.
It confirms which booking they mean.
To move it, it checks free times for the same service and reschedules to the one they pick.
To cancel, it checks your notice period, confirms and cancels in SimplyBook.me.
It adds a booking comment and confirms the change in the chat.

The recipe

Copy this into AeroChat

When a client asks to change or cancel a booking, follow these steps.

Find the client in SimplyBook.me by the phone number they are messaging from. If there is no match, ask for the email they booked with. Find their upcoming bookings.

Confirm the booking: “Is this your haircut with Mei on Saturday 8 November at 11am (example)?”

If they want to move it, ask which day suits them, check SimplyBook.me for free times for the same service and staff member, and offer up to three. Reschedule the booking to the time they choose.

If they want to cancel and the booking is more than 24 hours away (example), confirm and cancel it in SimplyBook.me.

If it is less than 24 hours away, explain our late cancellation policy from the knowledge base and offer to move it instead. If they still want to cancel, hand the conversation to our team.

Add a booking comment that it was changed or cancelled in chat, and confirm the new date and time, or the cancellation.

Only offer times SimplyBook.me shows as free. Never share another client’s details. Reply in the customer’s language.

Change the notice period to match your cancellation policy before you paste it.

What to connect

SimplyBook.me. Switch on the API custom feature, then create an API User Key under Settings for a user who can manage bookings. Enter your company login, the user login and the key when AeroChat asks.
Your cancellation policy. Add it to your AeroChat knowledge base so AeroChat explains it the same way every time.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect SimplyBook.me, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from SimplyBook.me’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

The notice period for cancelling in chat.
Whether late changes go to your team or are handled in chat.
How far ahead clients can move a booking.

The result to expect

Clients change their plans in a minute, and freed slots show as open in SimplyBook.me straight away, so they can be booked again. Your team stops chasing changes by message.

Measure it with your own numbers: no-shows, and late cancellations rebooked, for a month before and after.

Next: book SimplyBook.me appointments from chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same SimplyBook.me connection behind it. See what each channel does on the SimplyBook.me integration page.

Move your first booking in chat

Paste the recipe, add your SimplyBook.me key, and move a test booking from your own phone.

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On Shopify? Install AeroChat from the Shopify App Store.