Answer VIP Tier Questions on WhatsApp with Yotpo Loyalty

Yes. AeroChat works directly with Yotpo Loyalty. When a member asks about their VIP tier, AeroChat finds them in Yotpo Loyalty and replies with their tier, what they still need to reach the next one, and what changes when they get there.

This recipe answers "what tier am I?" and "how close am I to Gold?" in chat, from your own Yotpo Loyalty data. Part of connecting Yotpo Loyalty to WhatsApp and AI chat.

What happens today

Tiers only work if members know where they stand. Most do not, because the progress bar sits on a page they never open. When they ask in chat, your team looks them up in Yotpo and works out the gap to the next tier by hand.

The flow that works

The member asks about their tier.
AeroChat checks their email or phone number against their Shopify orders.
It reads their tier and upgrade requirements from Yotpo, and your tiers for the perks.
It replies with where they stand and what the next tier gives.

What it looks like on WhatsApp

Customer: Am I a VIP yet? (example)

AeroChat: You are in Silver, our second tier. You need 2 more orders this year to reach Gold. Gold members earn 1.5 points per dollar and get 200 bonus points when they join the tier.

Customer: Nice, almost there

In Yotpo Loyalty: nothing changes. AeroChat read the member’s tier, their upgrade requirements and your tiers.

The recipe

Copy this into AeroChat

When a member asks about their VIP tier, status or how to reach the next tier, follow these steps.

Check who they are first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify orders.

Find them in Yotpo Loyalty by that email and read their VIP tier, what they need for the next tier and what they need to keep the current one.

Read our VIP tiers from Yotpo for each tier’s points multiplier and rewards.

Reply with their tier and what they still need for the next one, in plain words, such as "$85 more spend this year" or "2 more orders".

Say what changes in the next tier.

If they are in the top tier, tell them what they need to keep it.

Never promise a tier the member has not reached. Reply in the customer’s language.

Add your tier names and perks in plain words to the knowledge base before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check who the member is from their orders.
Yotpo Loyalty. In your Yotpo Loyalty admin, open Settings and copy the API key and the GUID. Yotpo’s API docs do not name a plan for API access. If you do not see the API key in your settings, ask Yotpo. Paste both in when AeroChat asks.
Your knowledge base. Add the perks of each tier that Yotpo does not hold, such as free shipping or early access.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Yotpo Loyalty, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Yotpo Loyalty’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Your tiers and their rules, which stay in Yotpo.
Whether AeroChat suggests products that would help a member reach the next tier.
How a member proves who they are before AeroChat shares their tier.

The result to expect

Members know where they stand and what the next tier needs, at the moment they are thinking about a purchase. Your team stops working out tier gaps by hand.

Measure it with your own numbers: tier questions answered in chat without your team, and members moving up a tier, for a month before and after.

Next: see every Yotpo Loyalty workflow, including redeeming points for a discount.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Yotpo Loyalty connection behind it. See what each channel does on the Yotpo Loyalty integration page.

Answer your first tier question in chat

Install AeroChat, paste the recipe, add your Yotpo API key and GUID, and ask your own chat what tier you are in.

Install AeroChat on Shopify

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