Answer Next Renewal Date Questions for WooCommerce Subscriptions

Yes. AeroChat works directly with WooCommerce Subscriptions. When a subscriber asks when their next renewal is, AeroChat finds their subscription, reads the next payment date, the items and the recurring total, and tells them in the chat. If they want to change it, it offers to skip, pause or switch right there.

This recipe answers the most common subscription question without anyone opening WooCommerce. Part of connecting WooCommerce Subscriptions to WhatsApp and AI chat.

What happens today

A subscriber messages: “When’s my next box?” or “When will I be charged again?”. Someone searches for them in WooCommerce, opens the subscription, reads the next payment date and writes back. Subscribers who forget or don’t get an answer in time often cancel after a charge they didn’t expect.

The flow that works

The subscriber asks about their next renewal.
AeroChat finds their subscriptions by the email or phone number on the subscription.
If they have more than one, it asks which one.
It reads the status, the items, the recurring total and the next payment date.
It tells them the date, the amount and what will be in the order.
If they want a change, it offers to skip, pause or switch, using the other recipes.

What it looks like on WhatsApp

Customer: When is my next dog food delivery charged? (example)

AeroChat: Your next renewal is on 18 November for $54, for one 12 kg bag of salmon kibble. It ships the same day. Would you like to keep it, skip it or change the date?

In WooCommerce: nothing changes. AeroChat read subscription #2261 and its next payment date.

The recipe

Copy this into AeroChat

When a subscriber asks about their next renewal, follow these steps.

Find their subscriptions in WooCommerce Subscriptions by the email or phone number on the subscription. If none match, ask for the email they used at checkout. Never share another customer’s subscription.

If they have more than one, list them by product and ask which one.

Read the subscription’s status, items, recurring total, billing period and next payment date.

If it is active, tell them the date, the amount and the items in the next order.

If it is on hold, tell them it is paused or waiting for a payment, and how to restart it. If it is pending cancellation, tell them the end date and that no further renewals will be charged.

Ask whether they want to keep it as it is, skip, pause or switch, and follow the matching recipe if they do.

Reply in the customer’s language.

Change step 6 to the options you offer before you paste it.

What to connect

Your WooCommerce store. Built in. Add a WooCommerce REST API key with read access, so AeroChat can read subscriptions through the WooCommerce Subscriptions endpoints.
WooCommerce Subscriptions. The extension must be installed and active on your store. No separate key is needed.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect WooCommerce, then switch it on. If it built the connection from the WooCommerce Subscriptions public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How AeroChat confirms who the subscriber is before sharing subscription details.
Which changes AeroChat offers after it answers.
Whether you also send a renewal reminder before each charge.

The result to expect

Subscribers know when the next charge is and what it covers, in the chat they already use. Fewer are surprised by a charge, and more skip or pause instead of canceling.

Measure it with your own numbers: renewal date questions answered by hand per month, and cancellations right after a renewal.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same WooCommerce Subscriptions connection behind it. See what each channel does on the WooCommerce Subscriptions page.

Answer your next renewal question in chat

Connect your store, paste the recipe, and ask your own number when a test subscription renews.

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