Answer Where-Is-My-Parcel Questions on WhatsApp with Starshipit

Yes. AeroChat works directly with Starshipit. It looks up the customer’s order or tracking number in Starshipit and replies with the order status, the latest courier event and the tracking link while the customer is still in the chat.

This recipe answers “where is my parcel?” in chat by looking up the order in Starshipit, whichever courier you used. Part of connecting Starshipit to WhatsApp and AI chat.

What happens today

Customers message to ask where their order is, whether it has shipped yet, or why it has not moved. Each question means someone opens Starshipit, finds the order, reads the courier’s tracking and types the answer back. Starshipit can look up tracking by your store’s order number, but the customer still has to wait for someone to do it.

The flow that works

AeroChat asks for the order number or tracking number.
It looks up the tracking in Starshipit.
It replies with the order status, the latest courier event and the tracking link.
If the order is still unshipped, it says so. If there is a delivery problem, it hands the conversation to your team.

What it looks like on WhatsApp

Customer: Hey, has order #31207 shipped yet? (example)

AeroChat: Yes, it went out yesterday with Australia Post Express Post. Latest update: in transit, processed at the Melbourne facility this morning. Track it here: https://auspost.com.au/mypost/track/details/2XD198209601000935102 (example)

Customer: Perfect, thanks.

In Starshipit: nothing changes. AeroChat read the tracking for order #31207 by its order number.

The recipe

Copy this into AeroChat

When a customer asks where their order or parcel is, follow these steps.

Ask for their order number or tracking number.

Look up the tracking in Starshipit with that number. If nothing is found, ask them to check the number.

If the order is still unshipped, tell them it is being packed, with our usual dispatch time from the knowledge base.

If it has shipped, reply with the courier, the status in one line and the latest tracking event with its date.

Send the courier’s tracking link.

If the tracking shows a delivery problem or a return to sender, tell them what it says and hand the conversation to our team.

Never share another customer’s details. Reply in the customer’s language.

Change the dispatch time and the hand-over steps to match your business before you paste it.

What to connect

Starshipit. Open Settings, then API in Starshipit and copy the API key and the subscription key. Paste them in when AeroChat asks.
Your knowledge base. Upload your dispatch times, delivery areas and returns policy so AeroChat can add them to the answer.

Starshipit can also send tracking updates from your couriers to a webhook, set under Settings, then Customer Notifications. If you set one up for AeroChat, a status change can be passed on to the customer in the conversation they started.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Starshipit, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Starshipit’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How AeroChat confirms who the customer is.
Which tracking details it shares.
Who gets delivery problems and returns to sender.

The result to expect

Customers get their parcel status in chat in seconds, at any hour, for every courier you ship with in Starshipit. Your team handles the delivery problems with the details already collected.

Measure it with your own numbers: tracking questions answered in chat, and tracking questions your team still answers, for a month before and after.

Next: book a shipment and label from WhatsApp.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Starshipit connection behind it. See what each channel does on the Starshipit integration page.

Answer your first parcel question from Starshipit

Paste the recipe, add your Starshipit keys, and ask your own chat where a recent order is.

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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Starshipit for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.