Quote SparkLayer Trade Prices on WhatsApp
Yes. AeroChat works directly with SparkLayer. When a trade buyer asks what they pay for a product, AeroChat checks who they are, reads the price lists on their SparkLayer account and works out their price for that product, the same way SparkLayer does.
This recipe answers “what’s my price on this?”, “how much is the trade price?” and “is that the wholesale price?” in chat. Part of connecting SparkLayer to WhatsApp and AI chat.
What happens today
Trade buyers do not always log in to check a price. They message your sales rep or your store number while they plan an order. Someone looks up which price list that buyer is on, finds the product, and replies, often hours later. Some buyers get quoted the retail price by mistake, and some order from someone who answered faster.
The flow that works
- The trade buyer asks for their price on a product.
- AeroChat checks who they are and finds their account in SparkLayer.
- It finds the product’s SKU in your Shopify catalog.
- It works out their price from the price lists on their account and replies with the price, the currency and whether it is before tax.
What it looks like on WhatsApp
Customer: Hi, what’s our price on the Linen apron in sand? (example)
AeroChat: Your price on the Linen apron, sand, is $14.20 per unit, before tax, from your Hospitality price list. It is in stock. Would you like a price for a larger quantity?
In SparkLayer: nothing changes. AeroChat read the buyer’s price lists and worked out their price for that SKU.
The recipe
Copy this into AeroChat
When a trade buyer asks for their price on a product, follow these steps.
- Check their identity first: match the email they give, or the number they are messaging from, to their customer account in SparkLayer. If you cannot match them, ask for the email on their trade account.
- Find the product and the exact variant in our Shopify catalog and read its SKU. If it is not clear which variant they mean, ask.
- Read the price lists on their SparkLayer account and work out their price for that SKU, checking the lists in order.
- Reply with the price, the currency and whether it is before tax. Add whether it is in stock in Shopify.
- If SparkLayer has no trade price for that SKU, say so and hand the question to our sales team.
Never quote a price from another customer’s price list. Never quote the retail price as a trade price. Reply in the customer’s language.
Change who gets the question when there is no trade price before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products, SKUs and stock.
- SparkLayer. Create an API key under Settings, API in SparkLayer, or SparkLayer Wholesale, Settings, API in the Shopify app. Enter the client ID, secret and your Site ID when AeroChat asks. API access is on SparkLayer’s Pro and Enterprise plans (as of November 2026).
- Your knowledge base. Add your minimum order and delivery terms for trade buyers.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect SparkLayer, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from SparkLayer’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- The prices themselves, which you keep setting in SparkLayer.
- How AeroChat checks a buyer it cannot match by email or number.
- Which questions go to your sales team, such as special pricing requests.
The result to expect
Trade buyers get their own price in seconds, at any hour, without logging in. Your reps stop looking up price lists for routine questions, and nobody gets quoted the wrong price.
Measure it with your own numbers: price questions answered in chat, time to reply, and orders placed after a price question, for a month before and after.
Next: see every SparkLayer workflow, including quantity price breaks.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same SparkLayer connection behind it. See what each channel does on the SparkLayer integration page.
Quote your first trade price in chat
Install AeroChat, paste the recipe, add your SparkLayer keys, and ask your own chat for a test buyer’s price on one product.
7-day free trial.