Skip Smartrr Subscription Deliveries From WhatsApp
Yes. AeroChat works directly with Smartrr. When a subscriber asks to skip a delivery, AeroChat finds their subscription in Smartrr, skips the next order after they confirm and tells them when their following delivery is.
This recipe handles “skip this month”, “I still have half a tub” and “don’t send the next one, I’m away” in chat. Part of connecting Smartrr to WhatsApp and AI chat.
What happens today
A subscriber still has plenty left and the next order is two days away. They don’t remember their portal login, so they message you instead. If the reply comes after the order bills, they pay for something they didn’t want, ask for a refund, and often cancel the whole subscription.
The flow that works
- The subscriber asks to skip a delivery.
- AeroChat checks who they are against their Shopify orders and finds them in Smartrr by email.
- It reads their subscription and next billing date, and confirms the date and items with them.
- It skips the order in Smartrr and tells them the date of their following delivery.
What it looks like on WhatsApp
Customer: Still got loads of protein left. Can I skip the next one? (example)
AeroChat: Sure. Your next order of Vanilla Whey, 1 kg, is due on 9 December. Shall I skip it? Your following order would then be on 6 January.
Customer: Yes, skip it.
AeroChat: Done. The 9 December order is skipped and you won’t be charged for it. Your next order is on 6 January.
In Smartrr: the 9 December order shows as skipped on the subscription.
The recipe
Copy this into AeroChat
When a subscriber asks to skip a delivery, follow these steps.
- Check their identity first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify orders.
- Find them in Smartrr by that email and read their active subscriptions with the next billing date and items.
- If they have more than one subscription, ask which one.
- Tell them the date of the next order and what is in it, and ask them to confirm the skip.
- Skip that order in Smartrr.
- Tell them the order is skipped, that they won’t be charged for it, and the date of their following delivery.
- If they change their mind in the same chat, unskip the order in Smartrr and confirm.
Allow at most 2 skips in a row (example). For a third, offer to pause until a date instead, or hand the conversation to our team. Reply in the customer’s language.
Change the limit on skips in a row to match your subscription rules before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check who the subscriber is from their orders.
- Smartrr. In the Smartrr admin, go to Integrations under Configuration, open the API Keys tab and create a token with read and write access to subscriptions. Paste it in when AeroChat asks.
- Your knowledge base. Add your skip rules and billing times, so AeroChat answers questions about them.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Smartrr, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Smartrr’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- How many orders in a row a subscriber can skip in chat.
- Whether AeroChat offers a swap or a later date before skipping.
- Your billing times and retry rules, which stay in Smartrr.
The result to expect
Subscribers skip an order in one short conversation, before it bills, instead of paying for a delivery they didn’t want. Fewer skips turn into refund requests or cancellations, and your team stops making the change by hand.
Measure it with your own numbers: skips made in chat, refunds on unwanted orders and cancellations, for a month before and after.
Next: see every Smartrr workflow, including pausing until a date and changing the frequency.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Smartrr connection behind it. See what each channel does on the Smartrr integration page.
Skip your first delivery from chat
Install AeroChat, paste the recipe, add your Smartrr token, and skip an order on a test subscription from your own WhatsApp.
7-day free trial.