Connect Rentvine to WhatsApp, Instagram, TikTok and AI Chat
Tenants, owners and applicants message you on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email, but your leases, work orders and accounts live in Rentvine. AeroChat answers those conversations and works from Rentvine as it goes: it looks up the tenant’s lease, opens the work order and reports back on its status. It connects through Rentvine’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with Rentvine and AeroChat
- Turn repair messages into work orders. AeroChat collects the details and creates the work order in Rentvine for the right unit.
- Answer “when is someone coming?”. AeroChat finds the tenant’s open work order in Rentvine and replies with its status.
- Answer lease questions. AeroChat finds the tenant’s lease and replies with the lease dates and rent.
- Answer questions about vacant units. AeroChat replies from your Rentvine listings with the rent and available date.
- Keep tenant contact details current. When a tenant gives a new phone number or email in chat, AeroChat updates their contact in Rentvine.
Works on every chat channel
Your tenants and owners message you wherever they already are. The same Rentvine connection and the same workflows run on every channel AeroChat supports, and Rentvine stays the record whichever one they use.
| Channel | What your tenants and owners can do |
|---|---|
| Message your WhatsApp Business number to report a repair, check on a work order, ask about their lease or ask about a vacant unit. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Rentvine’s public API. It reads properties, units, leases, tenants, work orders and listings, and it can create work orders and update tenant contacts. Each workflow uses only what its recipe asks for.
To connect, open the users, roles and API settings in Rentvine, create an API key for AeroChat and give it a role with the access the workflow needs, as described in the Rentvine API documentation. Paste the key, its secret and your Rentvine account name into the AeroChat dashboard when AeroChat asks. The secret is shown once, so copy it before you close the window.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Rentvine calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When a tenant reports a repair, find their lease in Rentvine by phone number or email. Ask what is wrong, where in the unit, since when, and for a photo. Ask whether we may enter if they are not home. Create a work order in Rentvine for their unit with the description and the entry permission. Tell them the work order is open and our team will arrange a visit within two working days (example). If water, gas or electricity is involved, tell them to call our emergency line (example) and hand the conversation over.
Copy this into AeroChat
When a tenant asks about a repair they reported, find their lease in Rentvine by phone number or email. Look up the open work orders for their unit. Reply with the status of each one and the scheduled date if there is one. If a work order has been open for more than seven days (example), tell them our team will follow up today and hand the conversation over.
Who uses it
Property managers and letting agencies that run their rentals, leases and maintenance in Rentvine use it for tenant, owner and applicant messages. These recipes cover the same conversations:
- Property agents and agencies, for tenant, landlord and applicant enquiries that arrive in chat.
- Rental tenant questions
- Listing enquiries
- Document requests
- Agent handover
What stays in Rentvine
Rentvine stays your record. Properties, leases, tenants, owners, accounting and work orders live there, and your team still assigns vendors, approves bills and manages renewals.
AeroChat handles the conversation. It looks up the records and creates the work orders your recipe asks for and leaves the rest to Rentvine and your team.
Questions
Does AeroChat work with Rentvine?
Yes. AeroChat connects through Rentvine’s public API with an API key and secret you create in your Rentvine settings.
Can tenants report repairs through WhatsApp?
Yes. AeroChat collects the details in chat and creates the work order in Rentvine for the tenant’s unit.
Do I need a developer?
No. You describe the workflow in your own words, create an API key in Rentvine and paste it in with its secret, and switch it on. AeroChat builds the Rentvine connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan, Free included. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Rentvine and try it
Paste the first recipe, add your Rentvine API key, and report a test repair from your own phone.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.