Connect Oracle OPERA Cloud to WhatsApp and AI Chat

Guests message your hotel on WhatsApp to change their dates, ask for a late check-out or book an airport transfer. Your reservations and guest profiles are in Oracle OPERA Cloud. AeroChat answers those messages and works from OPERA Cloud directly through Oracle Hospitality Integration Platform (OHIP): it finds the reservation, checks availability and writes the change or the request back, so the chat and the front office see the same booking.

This page covers what you can automate, how the connection works and what stays in OPERA Cloud. Each use case links to a page with a description you can paste into AeroChat.

What you can do with OPERA Cloud and AeroChat

Change or cancel a booking within the rate’s policy. Find the reservation, check the new nights and update it once the guest confirms.
Add pre-arrival requests to the reservation. Early check-in, transfers, cots and late arrivals go on the booking as comments or paid extras.
Answer availability questions with direct rates. Read availability and rates for the guest’s dates and pass the booking to reservations, or create it if you allow that.
Answer questions about an existing booking. Read the guest’s dates and room type, then answer from your fact sheet.
Hand complaints to the duty manager with the room number. The person who takes over sees the reservation and the details already collected.

How the connection works

AeroChat connects through the OPERA Cloud property APIs on Oracle Hospitality Integration Platform (OHIP documentation). Through them, AeroChat searches reservations and guest profiles, reads availability and rates, updates or cancels reservations, and adds comments to a reservation.

Your hotel needs OHIP access for its OPERA Cloud environment. Your IT team or OPERA administrator registers an application in the OHIP developer portal and subscribes it to the property APIs. That gives an application key, and the environment gives a client ID, client secret and gateway URL. Your administrator also sets up the user the integration signs in as. You describe the workflow in plain English, AeroChat builds it and asks for these values by name. You enter them in the AeroChat dashboard. They never pass through the conversation.

Workflows to copy

Copy this into AeroChat

When a guest asks to change their dates, ask for the booking name and arrival date or the confirmation number. Find the reservation in OPERA Cloud. If it was booked through an online travel agency, tell the guest to change it with that agency. For a direct booking, check the rate’s change terms and the availability for the new nights, and tell the guest the new total. When they confirm, update the reservation in OPERA Cloud and add a comment with the change. Never waive a charge.

Copy this into AeroChat

When a guest with a booking sends a request before arrival, find their reservation in OPERA Cloud. Add the request to the reservation as a comment. For a paid extra such as an airport transfer, quote the price from our extras list, send a payment link and note the payment on the reservation. Tell the guest what happens next.

Who uses it

Hotels and hotel groups that run their properties in OPERA Cloud. See the hotel recipes for booking changes, pre-arrival requests, room availability questions and complaint handover.

What stays in OPERA Cloud

OPERA Cloud stays the record of every reservation, profile, rate and folio. Your revenue management, distribution and front office work keep running there. AeroChat handles the conversation: it asks the questions, reads what it needs and writes the change or the comment. It does not change rates, restrictions or room assignments you have not described in the workflow.

Questions

Does AeroChat work with Oracle OPERA Cloud?

Yes. It connects through the OPERA Cloud property APIs on Oracle Hospitality Integration Platform, using an application your team registers there.

Can guests change a booking through WhatsApp?

Yes. AeroChat finds the reservation, applies the rate’s terms and updates OPERA Cloud once the guest confirms. You can also have every change passed to a person for approval.

Do I need a developer?

Not to build the workflow. You describe it in plain English and AeroChat builds it. Your OPERA administrator or IT team registers the OHIP application and enters the values in the dashboard.

Which plan do I need?

Workflows via Skills are on every plan. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000, with 25 seats. You need Growth or above to send payment links for paid extras.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

Handle your next change in chat

Paste the change workflow, have your OPERA administrator add the OHIP values, and message your own number asking to move a test booking.

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