Connect Onfleet to WhatsApp, Instagram, TikTok and AI Chat
Customers message your business on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email to arrange a delivery or pickup, or to ask when their order will arrive, but your deliveries live in Onfleet. AeroChat answers those conversations and works in Onfleet as it goes: it creates the task with the address, recipient and time window from the chat, sends the tracking link, and looks up the task’s status when the customer asks. It connects through Onfleet’s public API. You describe the workflow in your own words, and AeroChat builds it.
Delivery with POS Malaysia is built into AeroChat. This page is for businesses that already ship with Onfleet.
What you can do with Onfleet and AeroChat
- Book deliveries and pickups from chat. AeroChat collects the address, recipient and time window and creates the task in Onfleet.
- Answer where-is-my-order questions. AeroChat finds the task by its short ID and replies with its status and tracking link.
- Send the tracking link. AeroChat shares the task’s tracking link in the chat as soon as the task is created.
- Quote delivery charges. AeroChat replies with the delivery fee from the price list in your knowledge base before it books.
- Pass on delivery instructions. AeroChat adds the gate code, unit number or drop-off note the customer gives to the task notes, so the driver sees them.
See more WhatsApp workflows you can run alongside it, including delivery updates on WhatsApp.
Works on every chat channel
Your customers message you wherever they already are. The same Onfleet connection and the same workflows run on every channel AeroChat supports, and Onfleet stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to book a delivery or pickup, add instructions or ask when it will arrive. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Onfleet’s public API. It reads tasks, including their state and tracking link, and finds a task by its short ID. It creates delivery and pickup tasks with a destination, a recipient, a time window and notes. Each workflow uses only what its recipe asks for.
To connect, an admin opens Settings in the Onfleet dashboard, then API & Webhooks, and creates an API key for AeroChat. Onfleet lets you limit the key to the tasks it creates. Paste the key into the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Onfleet calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When a customer on WhatsApp wants a delivery, ask for the delivery address, the recipient’s name and phone, and the time window that suits them. Tell them the delivery fee from our price list. When they confirm, create a task in Onfleet with that destination, recipient and time window, and put the items and any instructions in the notes. Send them the task’s tracking link and its short ID.
Copy this into AeroChat
When a customer asks where their delivery is, ask for the short ID from their confirmation, or their order number. Find the task in Onfleet and reply with its status and the tracking link. If it has not been assigned to a driver yet, tell them it is waiting for dispatch. If it failed, ask for a better time and hand the conversation to our dispatch team.
Who uses it
Restaurants, caterers, grocers, pharmacies, florists and other businesses that deliver with their own drivers and dispatch in Onfleet can use it. These recipes fit a business that dispatches through Onfleet:
What stays in Onfleet
Onfleet stays your record. Tasks, drivers, routes, proof of delivery and analytics live there, and your dispatch team still assigns the drivers and plans the routes.
AeroChat handles the conversation. It creates and looks up tasks as your recipe asks. Onfleet can also send task events by webhook. If you set one up for AeroChat, a status change can be relayed to the customer in the conversation they started.
Questions
Does AeroChat work with Onfleet?
Yes. AeroChat connects through Onfleet’s public API with an API key you create under Settings, then API & Webhooks, in Onfleet.
Can customers book a Onfleet delivery on WhatsApp?
Yes. AeroChat collects the address, recipient and time window in the conversation, creates the task in Onfleet and sends the tracking link in the same chat.
Do I need a developer?
No. You describe the workflow in your own words, create an API key in Onfleet and paste it in, and switch it on. AeroChat builds the Onfleet connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Onfleet and try it
Paste the first recipe, connect Onfleet, and book a test delivery to your own address.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.