Take Direct Booking Enquiries on WhatsApp with Guesty

This recipe answers “is it free on these dates?” in chat from your Guesty calendar, and creates the reservation in Guesty when the guest wants to book. Part of connecting Guesty to WhatsApp and AI chat.

What happens today

A guest who found you on Instagram asks on WhatsApp whether the two-bedroom unit is free over a long weekend. Whoever is on the phone opens Guesty, checks the calendar, works out the total and replies an hour later. By then the guest has asked two other hosts, and one of them answered first.

The flow that works

AeroChat asks for the dates, the number of guests and the property they want.
It checks the listing calendar in Guesty for those dates.
It replies with the total for the stay, or offers other free listings.
It collects the guest’s name, email and phone number.
It creates the reservation in Guesty for your team to confirm.

The recipe

Copy this into AeroChat

When someone asks whether a property is free or what a stay costs, follow these steps.

Ask for their check-in date, check-out date, number of guests and which property they are asking about, if they have not said.

Check the listing calendar in Guesty for those dates. If the listing is free and fits the number of guests, reply with the nightly rate, the cleaning fee and the total.

If it is not free, check our other listings in the same area (example) and offer up to three that are free on those dates.

When they want to book, ask for their full name, email and phone number.

Create a reservation in Guesty for that listing and those dates, with the status Inquiry (example), the guest’s details and the channel they used.

Tell them our team will confirm the booking and send the payment details within two hours (example).

Never offer a discount. If they ask for a stay longer than 28 nights (example) or for more guests than the listing allows, collect the details and hand the conversation to our team. Reply in the customer’s language.

Change the reservation status, the long-stay limit and the confirmation time to your own before you paste it.

What to connect

Guesty. A Guesty admin creates an OAuth application for AeroChat under Integrations, then Developer tools, and copies its client ID and client secret. Paste them in when AeroChat asks. AeroChat reads listings and the calendar and creates reservations.
Your knowledge base. Upload your house rules, cancellation policy and area guide to AeroChat so it can answer the questions guests ask before they book.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Guesty, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Guesty’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which status a chat booking gets in Guesty, and who confirms it.
Which listings AeroChat can offer as alternatives.
Which requests always go to a person, such as long stays or groups.

The result to expect

Guests get an answer on dates and price while they are still on the chat, and each direct enquiry lands in Guesty as a reservation your team can confirm. Fewer direct guests drift off to a listing site to book.

Measure it with your own numbers: direct enquiries answered, and direct reservations created from chat, for a month before and after.

Next: answer guest questions from the reservation.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Guesty connection behind it. See what each channel does on the Guesty integration page.

Take your first booking enquiry in chat

Paste the recipe, add your Guesty client ID and secret, and ask the chat about one of your listings for next weekend.

Start your 7-day free trial. No credit card needed.

On Shopify? Install AeroChat from the Shopify App Store.