Connect Cloudbeds to WhatsApp and AI Chat
Guests message your hotel on WhatsApp to ask if you have a room next weekend, to change their dates, or to ask for an early check-in. Your rooms, rates and reservations are already in Cloudbeds. AeroChat answers those messages and works from Cloudbeds directly: it reads availability and rates, creates the reservation and adds requests to it, so the chat and the front desk see the same booking.
This page covers what you can automate, how the connection works and what stays in Cloudbeds. Each use case links to a page with a description you can paste into AeroChat.
What you can do with Cloudbeds and AeroChat
- Take hotel bookings on WhatsApp. Quote room types and direct rates from Cloudbeds, take a deposit by payment link and create the reservation.
- Change or cancel a booking within the rate’s policy. Find the reservation, check the new dates and update it once the guest confirms.
- Add pre-arrival requests to the reservation. Early check-in, airport transfers, cots and late arrivals go on the booking as notes or paid extras.
- Answer “what time is check-in?” for a booked guest. Read the reservation, then answer from your fact sheet with the guest’s own dates and room.
- Hand complaints to the duty manager with the room number. Look up the guest’s reservation so the person who takes over already knows who they are.
How the connection works
AeroChat connects through Cloudbeds’ public REST API (Cloudbeds developer documentation). Through it, AeroChat reads available room types and rates for given dates, finds reservations and guests, creates reservations, updates dates or status, and adds notes to a reservation.
To connect, a Cloudbeds user at your property creates an API key under Account, Apps and Marketplace, API Credentials. You describe the workflow in plain English, AeroChat builds it and asks for the key by name. You enter the key in the AeroChat dashboard. It never passes through the conversation. Cloudbeds expires a key that goes unused for 30 days, so a live workflow keeps it active.
Workflows to copy
Copy this into AeroChat
When a guest asks if we have a room, ask for their dates and the number of adults and children. Check Cloudbeds for the room types available for every night and their direct rates. Offer up to three options with the total price and what the rate includes. When they choose one, collect their full name, email and phone number, send a deposit payment link for the first night, and when it is paid create the reservation in Cloudbeds with a note that the deposit was paid in chat. Send the confirmation with the reservation number, dates, room type and our check-in time. Only quote rates Cloudbeds returns. Never give a discount.
Copy this into AeroChat
When a guest with a booking asks for early check-in, a late arrival, a baby cot or an airport transfer, find their reservation in Cloudbeds by name and arrival date. Add the request to the reservation as a note. For an airport transfer, quote the price from our extras list and send a payment link. Tell the guest early check-in depends on the room being ready and the front desk will confirm on the day.
Who uses it
Independent hotels, guesthouses, hostels and serviced apartments that run their rooms in Cloudbeds. See the hotel recipes for room availability questions, booking changes, pre-arrival requests and complaint handover.
What stays in Cloudbeds
Cloudbeds stays the record of every room, rate, reservation and guest. Your channel connections, rate plans and housekeeping keep running there as they do today. AeroChat handles the conversation: it asks the questions, reads what it needs and writes the reservation or the note. It does not change rates, restrictions or room assignments you have not described in the workflow.
Questions
Does AeroChat work with Cloudbeds?
Yes. It connects through Cloudbeds’ public API with an API key your property creates in Cloudbeds.
Can guests book a room through WhatsApp?
Yes. AeroChat reads availability and rates from Cloudbeds, takes a deposit by payment link and creates the reservation. It also works on Instagram, Messenger and web chat.
Do I need a developer?
No. You describe the workflow in plain English and AeroChat builds it. You create the API key in Cloudbeds and paste it into the dashboard.
Which plan do I need?
Workflows via Skills are on every plan. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000. You need Growth or above to send payment links for deposits.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Take your first booking in chat
Paste the booking workflow, add your Cloudbeds API key, and message your own number asking for a room next weekend.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.