Answer Campaign Monitor Subscription Questions on WhatsApp
This recipe answers subscribers who ask in chat what they are signed up for, and unsubscribes them or narrows what they get when they ask. Part of connecting Campaign Monitor to WhatsApp and AI chat.
What happens today
Subscribers reply on WhatsApp or Instagram to ask why they get your emails, which list they are on, or to stop the emails. Someone has to log in to Campaign Monitor, search each list for them and change it by hand. When that waits, some people mark your emails as spam instead, which hurts delivery to the rest of your list.
The flow that works
- AeroChat asks for the email they subscribed with, if it does not have it.
- It looks them up on your lists in Campaign Monitor.
- It tells them which lists they are on.
- If they ask to stop all emails, it unsubscribes them from every list straight away and confirms.
- If they only want fewer emails, it unsubscribes them from the list they no longer want and keeps the rest.
- It records the request on the subscriber with the date.
The recipe
Copy this into AeroChat
When someone asks whether they are subscribed, why they get our emails, or asks to change or stop them, follow these steps.
- If we do not have their email, ask: “Which email address do you receive our emails on?”
- Look up that email on each of our lists in Campaign Monitor.
- If there is no match, tell them we could not find that email and ask whether they use another one.
- Tell them which of our lists they are subscribed to.
- If they ask to stop all marketing emails, unsubscribe them from every list they are on in Campaign Monitor and confirm: “Done. You will not receive any more marketing emails from us.”
- If they only want to stop one kind of email, such as event invitations (example), unsubscribe them from that one list instead.
- Set the custom field Last chat request to what they asked for and the date (example).
Do not try to talk them out of unsubscribing. Never subscribe anyone or add them to a list in this workflow. Reply in the customer’s language.
Change the example names and values to the ones your Campaign Monitor account uses before you paste it.
What to connect
- Campaign Monitor. An administrator opens Account Settings, API keys in Campaign Monitor and copies the API key, the client ID and the IDs of the lists you use. Paste them in when AeroChat asks.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Campaign Monitor, then switch it on. If it built the connection from Campaign Monitor’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Whether AeroChat offers fewer emails before a full unsubscribe, or acts on the request straight away.
- Which lists count as topics a subscriber can switch off on their own.
- Who gets the handover if someone has a complaint about an email.
The result to expect
Subscribers get an answer about their emails in the chat they already use, and unsubscribe requests are done in Campaign Monitor the moment they are made. Fewer people reach for the spam button, and nobody on your team has to search Campaign Monitor by hand.
Measure it with your own numbers: unsubscribe requests handled in chat, and your spam complaint rate, for a month before and after.
Next: add chat contacts to your list with consent.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Campaign Monitor connection behind it. See what each channel does on the Campaign Monitor integration page.
Handle your next subscription question in chat
Paste the recipe, add your Campaign Monitor API key, and ask the chat about your own subscription.