Connect AroFlo to WhatsApp, Instagram, TikTok and AI Chat
Customers message you on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email to log a job, chase a quote or ask when the team is coming, but your work lives in AroFlo. AeroChat answers those conversations and works from AroFlo as it goes: it creates the client and the task, reads the task status and the schedule, and adds notes. It connects through AroFlo’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with AroFlo and AeroChat
- Turn chat requests into AroFlo tasks. AeroChat collects the work, the site and the contact details and creates the client and a task for your office to schedule.
- Answer task status questions in chat. AeroChat finds the customer’s task in AroFlo and replies with its status and the next scheduled visit.
- Check a quote. AeroChat finds the customer’s quote in AroFlo and tells them its status.
- Answer invoice questions. AeroChat reads the customer’s invoices in AroFlo and replies with the amount and due date.
- Log what the customer said. AeroChat adds a client note with access details or questions from the chat.
Works on every chat channel
Your customers message you wherever they already are. The same AroFlo connection and the same workflows run on every channel AeroChat supports, and AroFlo stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to log a job, check its status or ask when the team is coming. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through the public AroFlo API. It reads clients, contacts, tasks, quotes, schedules and invoices, and it can create and update clients and tasks, add client notes and create schedules. Each workflow uses only what its recipe asks for.
To connect, a site administrator opens Site Administration, then Settings, then General, then AroFlo API, generates the API secret key and copies it with the authorisation values shown there. If that section is not available, ask AroFlo support to turn on API access for your site. Paste the values into the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which AroFlo calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When someone asks for a repair, a service or new work, ask what work they need, the site address and the best time to reach them. Search AroFlo for a client with their phone number or email, or create one. Create a task for that client with the site, a short description of the work and the channel they used. Tell them our office will confirm a time within one working day (example).
Copy this into AeroChat
When a customer asks about a job, find their client in AroFlo by phone number or email and read their open tasks. Reply with the task, its status and the date of the next scheduled visit. If they send access details, add a client note. If the visit is late or they want to change it, hand the conversation to our scheduler.
Who uses it
Trade and service contractors that run their jobs in AroFlo use it: aircon and HVAC, electrical, plumbing and facilities maintenance. These recipes cover the same conversations:
- Aircon and home services, for customers who message to book a visit or ask when the team is coming.
- Service booking
- Technician arrival updates
What stays in AroFlo
AroFlo stays your record. Clients, tasks, quotes, schedules, timesheets, materials and invoices live there, and your team still quotes, schedules, completes and invoices the work in AroFlo.
AeroChat handles the conversation. It creates and updates the records your recipe asks for and leaves the rest to AroFlo and your team.
Questions
Does AeroChat work with AroFlo?
Yes. AeroChat connects through AroFlo’s public API with the API secret key and authorisation values from your AroFlo site administration.
Can customers log a job on WhatsApp?
Yes. AeroChat collects the work and the site in chat and creates a task in AroFlo for your office to schedule.
Do I need a developer?
No. You describe the workflow in your own words, generate your API key in AroFlo and paste it in, and switch it on. AeroChat builds the AroFlo connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan, Free included. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect AroFlo and try it
Paste the first recipe, add your AroFlo key, and log a test job from your own phone.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.