Check Afterpay Refund Status on WhatsApp for Shopify
Yes. AeroChat works directly with Afterpay for Shopify stores. It reads the refunds on the Shopify order and on the Afterpay payment, and tells the shopper the amount, the date and what happens to their installments, in the chat they started.
This recipe handles “where is my Afterpay refund?” from your own Shopify and Afterpay data. Part of connecting Afterpay to WhatsApp and AI chat.
What happens today
A shopper returned an item and still sees an installment due in their Afterpay app. They message you, worried they will be charged for something they sent back. Your team opens Shopify, then the Afterpay Business Hub, matches the order and writes a reply. Shoppers who wait too long contact Afterpay or open a dispute.
The flow that works
- The shopper asks about a refund in chat.
- AeroChat asks for the order number and checks the email or phone number on the Shopify order.
- It reads the refunds on the Shopify order.
- It finds the Afterpay payment from the payment ID on the order and reads its refunds in Afterpay.
- It replies with the amount and the date, and explains that Afterpay applies the refund to their Afterpay account.
What it looks like on WhatsApp
Customer: I sent back the boots from order #5120 but Afterpay still shows a payment due. (example)
AeroChat: Your refund of $120.00 for the boots on order #5120 was issued to your Afterpay account on November 6. Afterpay applies it to your installments, so your app should update to show the lower amount.
Customer: Ok, thanks.
In Shopify and Afterpay: nothing changes. AeroChat read the refund on Shopify order #5120 and the refund on its Afterpay payment.
The recipe
Copy this into AeroChat
When a shopper asks about a refund on an order they paid with Afterpay, follow these steps.
- Ask for the order number and check that the email or phone number on the Shopify order matches them.
- Read the refunds on the Shopify order.
- If there is no refund, say so. If the order has a return in progress, tell them its status. Otherwise offer to pass their refund request to our team.
- If there is a refund, read the Afterpay payment ID on the order and look up the payment’s refunds in Afterpay.
- Tell them the amount and the date, and that Afterpay applies it to their Afterpay account and installments.
- If Shopify shows a refund that Afterpay does not, hand the conversation to our team with the order number.
Never promise when their Afterpay app will update. Never share another customer’s order. Reply in the customer’s language.
Add your returns policy and how long you take to refund after a return arrives to your knowledge base before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
- Afterpay. Log in to the Afterpay Business Hub as a Hub Admin, open Settings, and copy your Merchant ID and Secret Key. Paste them in when AeroChat asks.
- Your knowledge base. Add your returns policy and your refund processing time.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Afterpay, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Afterpay’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- How AeroChat explains installments and refunds for your shoppers.
- When a missing or late refund goes to your team.
- Whether refund requests can start in chat or go to your returns process.
The result to expect
Shoppers see their Afterpay refund confirmed in seconds, with the facts from Shopify and Afterpay. Your team stops matching orders across two systems by hand, and fewer shoppers take a refund question to Afterpay or their bank.
Measure it with your own numbers: refund questions answered in chat, and Afterpay disputes, for a month before and after.
Next: see every Afterpay workflow, including sending an Afterpay checkout link.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Shopify and Afterpay connection behind it. See what each channel does on the Afterpay integration page.
Answer Afterpay refund questions in chat
Install AeroChat, paste the recipe, add your Afterpay credentials, and ask your own chat about a refunded test order.
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