Get My Tracking Number on WhatsApp with ShipStation
Yes. AeroChat works directly with ShipStation. When a customer asks for their tracking number, AeroChat verifies the order in Shopify, finds the shipment in ShipStation by the order number, and sends the carrier, ship date and tracking number in the chat.
This recipe answers “can I have my tracking number?” straight from the label your team printed in ShipStation. Part of connecting ShipStation to WhatsApp and AI chat.
What happens today
The shipping confirmation went to an old email, or the customer deleted it. They ask for the tracking number in chat. Someone opens ShipStation, searches the order, copies the number and pastes it back. For an order shipped in two boxes, they have to find both.
The flow that works
- The customer asks for their tracking number.
- AeroChat verifies the order in Shopify by the email or phone number on it.
- It finds the shipments for that order in ShipStation by the order number.
- It sends the carrier, ship date and tracking number for each shipment.
- If nothing has shipped yet, it says so and gives your usual shipping time.
What it looks like on WhatsApp
Customer: Can I have the tracking number for #3324? (example)
AeroChat: Your order shipped on Monday in two boxes with FedEx Ground. Tracking numbers 794698123456 and 794698123467 (example). Would you like to know where they are now?
In ShipStation: nothing changes. AeroChat read the two shipments for order #3324 and their tracking numbers.
The recipe
Copy this into AeroChat
When a customer asks for their tracking number, follow these steps.
- Ask for the order number and the email or phone number on the order, and verify the order in Shopify.
- Find the shipments for that order number in ShipStation. Ignore voided labels.
- Send the carrier, service, ship date and tracking number for each shipment, with the carrier’s tracking link.
- If there are no shipments yet, say the order has not shipped and give our shipping time from the knowledge base.
- If they ask where the parcel is now, start the tracking workflow.
Never share a tracking number before the order is verified. Reply in the customer’s language.
Add your shipping times to the knowledge base before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can verify the order.
- ShipStation. Open the API Settings page in your ShipStation account, check that your plan includes API access, and generate your API key. It is shown only once, so copy it straight away. Paste it in when AeroChat asks.
- Your knowledge base. Add your shipping times.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect ShipStation, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from ShipStation’s public documentation at docs.shipstation.com, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- How customers verify the order: email, phone number or both.
- Whether AeroChat sends the carrier’s tracking link or your own tracking page.
- What AeroChat says when an order has not shipped yet.
The result to expect
Customers get every tracking number for their order in the chat in seconds. Your team stops searching ShipStation to paste numbers into the inbox.
Measure it with your own numbers: tracking number requests answered in chat, for a month before and after.
Next: tell the customer where the shipment is, or see the shorter parcel status recipe.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same ShipStation connection behind it. See what each channel does on the ShipStation integration page.
Send your first tracking number from chat
Install AeroChat, paste the recipe, add your ShipStation key, and ask your own chat for the tracking number of your last order.
7-day free trial.