Check If My Order Has Shipped on WhatsApp with ShipStation
Yes. AeroChat works directly with ShipStation. When a customer asks if their order has shipped, AeroChat verifies the order in Shopify, finds it in ShipStation by the order number and replies with its status: awaiting shipment, on hold, shipped with the ship date, or canceled.
This recipe answers “has my order shipped yet?” from the record your team ships from, on WhatsApp, Instagram, Messenger, web chat or email. Part of connecting ShipStation to WhatsApp and AI chat.
What happens today
Your Shopify orders flow into ShipStation, and your team ships from there. A customer who has not had a shipping email messages to ask if anything is happening. Someone searches ShipStation for the order, sees “awaiting shipment” or “on hold”, and writes back. The customer gets an answer hours later for something ShipStation already knew.
The flow that works
- The customer asks if their order has shipped.
- AeroChat verifies the order in Shopify by the email or phone number on it.
- It finds the order in ShipStation by the Shopify order number and reads its status and ship date.
- If it has shipped, it gives the ship date and carrier and offers the tracking number.
- If it is awaiting shipment, it says so and gives your usual shipping time.
- If it is on hold or canceled, it hands the conversation to your team with the order attached.
What it looks like on WhatsApp
Customer: Has order #3318 shipped yet? (example)
AeroChat: Not yet. It is packed and waiting to ship. We ship orders within 2 business days (example), so it should go out by tomorrow. Message me here if you want the tracking number once it has shipped.
In ShipStation: nothing changes. AeroChat read the order’s status, which shows awaiting shipment.
The recipe
Copy this into AeroChat
When a customer asks if their order has shipped, follow these steps.
- Ask for the order number and the email or phone number on the order, and verify the order in Shopify.
- Find the order in ShipStation by the Shopify order number and read its status and ship date.
- If the status is shipped, give the ship date and carrier and offer the tracking number.
- If it is awaiting shipment, say it is being prepared and give our shipping time from the knowledge base.
- If it is awaiting payment, say we are waiting for the payment to clear.
- If it is on hold or canceled, tell them our team will look into it and hand the conversation over with the order number and status.
Never promise a ship date we have not set. Reply in the customer’s language.
Add your shipping times and cut-off times to the knowledge base before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can verify the order.
- ShipStation. Open the API Settings page in your ShipStation account, check that your plan includes API access, and generate your API key. It is shown only once, so copy it straight away. Paste it in when AeroChat asks.
- Your knowledge base. Add your shipping and cut-off times.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect ShipStation, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from ShipStation’s public documentation at docs.shipstation.com, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which statuses go to your team, such as on hold.
- What AeroChat says about shipping times.
- Whether AeroChat sends the tracking number straight away or only when asked.
The result to expect
Customers know where their order stands in seconds, from the same record your team ships from. Your team only hears about orders that are on hold or have a problem.
Measure it with your own numbers: “has it shipped?” questions answered in chat without your team, for a month before and after.
Next: send the tracking number once the order has shipped.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same ShipStation connection behind it. See what each channel does on the ShipStation integration page.
Answer “has it shipped?” in chat
Install AeroChat, paste the recipe, add your ShipStation key, and ask your own chat about your latest order.
7-day free trial.