Check If My Order Has Shipped on WhatsApp with ShipBob
Yes. AeroChat works directly with ShipBob. When a customer asks if their order has shipped, AeroChat finds the order in ShipBob by your Shopify order number, reads each shipment’s status and timeline, and tells them where it stands and what happens next.
This recipe answers “has it shipped yet?” with the steps ShipBob records, including orders that ship in more than one parcel. Part of connecting ShipBob to WhatsApp and AI chat.
What happens today
Shopify shows “unfulfilled” until ShipBob sends the tracking back, so a customer who checks their order page sees nothing moving. They message you. Your team opens ShipBob, finds the order, sees it is being picked or is on hold, and writes back. Orders split into two shipments make it worse, because one part shipped and the other did not.
The flow that works
- The customer asks whether their order has shipped.
- AeroChat verifies the order in Shopify by the email or phone number on it.
- It finds the order in ShipBob by the Shopify order number and reads every shipment on it.
- For each shipment, it reads the status and the timeline of steps, such as processing, label created and shipped.
- It replies in plain words: shipped with tracking, or not yet with the latest step.
- If a shipment is on hold or has an exception, it hands the conversation to your team with the order attached.
What it looks like on WhatsApp
Customer: Has my order #48177 shipped? It still says unfulfilled. (example)
AeroChat: Your order is in two parcels. The first one shipped this morning with USPS, tracking number 9400111899223344556677 (example). The second, with the travel mug, is being packed at the fulfillment center now. I can send its tracking here once it ships if you message me again.
In ShipBob: nothing changes. AeroChat read both shipments on the order and their timelines.
The recipe
Copy this into AeroChat
When a customer asks if their order has shipped, follow these steps.
- Ask for the order number and the email or phone number on the order, and verify the order in Shopify.
- Find the order in ShipBob by the Shopify order number and read all of its shipments.
- For each shipment, read its status and its timeline.
- If it has shipped, give the carrier and tracking number.
- If it has not shipped, say which step it is at, in plain words, such as “being packed” or “label created, waiting for the carrier”.
- If the order has more than one shipment, give the status of each and say which items are in it.
- If a shipment is on hold, has an exception or was canceled, tell them our team will look into it and hand the conversation over with the order number and the status.
Never promise a ship date that ShipBob does not show. Reply in the customer’s language.
Add your usual processing times to the knowledge base before you paste it, so AeroChat can say what “processing” means for your store.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can verify the order.
- ShipBob. Sign in as the account’s main user, go to Integrations, then API Tokens, and choose Generate New Token. Paste it in when AeroChat asks.
- Your knowledge base. Add your processing times and what happens to orders placed at the weekend.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect ShipBob, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from ShipBob’s public documentation at developer.shipbob.com, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which ShipBob statuses go to your team, such as on hold or an exception.
- How much detail AeroChat gives about split shipments.
- What AeroChat may offer for a late order, if anything.
The result to expect
Customers get a real answer about their order from the fulfillment record, not a guess from an “unfulfilled” label. Your team only sees the orders that are actually stuck.
Measure it with your own numbers: “has it shipped?” questions answered in chat without your team, for a month before and after.
Next: see the shorter order status recipe, or track the order once it has shipped.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same ShipBob connection behind it. See what each channel does on the ShipBob integration page.
Answer “has it shipped?” in chat
Install AeroChat, paste the recipe, add your ShipBob token, and ask your own chat about your latest order.
7-day free trial.