See My Sesami Reservation on WhatsApp
Yes. AeroChat works directly with Sesami. When a customer asks about their reservation, AeroChat finds their appointment in Sesami by the email or phone number they booked with and replies with the service, date, time, location and team member.
This recipe answers “what time is my booking?”, “did my reservation go through?” and “where do I go?” in chat. Part of connecting Sesami to WhatsApp and AI chat.
What happens today
Customers lose confirmation emails. The day before, or on the way over, they message to ask what time it was, which location, or whether the booking went through at all. Each question means someone opening Sesami and searching for the name. Customers say reservation, booking or appointment. In Sesami, a confirmed booking is an appointment, and that is what AeroChat looks up.
The flow that works
- The customer asks about their booking.
- AeroChat asks for the email or phone number they booked with, if it does not already have it from the chat.
- It searches upcoming appointments in Sesami for that customer.
- It replies with the service, date, time, location and team member for each upcoming booking.
- If the customer wants to change it, it moves on to rescheduling or canceling within your service settings.
What it looks like on WhatsApp
Customer: Hi, did my reservation for the pottery workshop go through? I can’t find the email. (example)
AeroChat: Which email or phone number did you book with?
Customer: jordan@example.com
AeroChat: Yes, you’re booked. Pottery workshop for 2 people on Sunday 16 November at 2:00pm at our Harbor Street studio (example). It runs about 2 hours. Would you like me to resend the confirmation?
In Sesami: nothing changes unless the customer asks for the confirmation again. AeroChat looked up the appointment by email.
The recipe
Copy this into AeroChat
When a customer asks about a booking, reservation or appointment, follow these steps.
- Ask for the email or phone number they booked with, unless they already gave it in this chat.
- Search upcoming appointments in Sesami for that email or phone number.
- Reply with the service, date, time, length, location and team member for each one, in date order.
- If they ask, resend the appointment confirmation from Sesami.
- If you find nothing, ask if they booked under another email or phone number. If you still find nothing, say the booking may not have gone through, offer open times, and hand over to our team if they say they paid.
- If they want to change or cancel, start the reschedule or cancel workflow.
Never share another customer’s booking. Reply in the customer’s language.
Add your directions and parking notes to the knowledge base, so AeroChat can answer “where do I go?” in the same reply.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can also check the order if a booking was paid at checkout.
- Sesami. Get a Personal Access Token, its Client ID and your Sesami Shop ID. Sesami’s docs say you create the token in the Tokens section of the Sesami Admin portal, or ask Sesami support if you do not see it. Paste them in when AeroChat asks.
- Your knowledge base. Add your locations, directions and what to bring.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Sesami, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Sesami’s public documentation at sesami.dev, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- How customers prove it is their booking: email, phone number or both.
- Whether AeroChat resends confirmations.
- What happens when a customer says they paid but no booking shows.
The result to expect
Customers get their booking details in the chat in seconds, even late at night. Your team stops searching Sesami for names before every appointment.
Measure it with your own numbers: booking questions answered in chat without your team, and late arrivals or no-shows, for a month before and after.
Next: check open slots when the customer wants a different time.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Sesami connection behind it. See what each channel does on the Sesami integration page.
Answer booking questions in chat
Install AeroChat, paste the recipe, add your Sesami details, and ask your own chat when your next test booking is.
7-day free trial.