Track Return Shipments on WhatsApp with Redo

Yes. AeroChat works directly with Redo. When a shopper asks where their return parcel is, it reads the return shipment from Redo: the carrier, the tracking status, the tracking link and the expected or actual delivery date.

This recipe answers “is my return on its way?” in chat, from Redo. Part of connecting Redo to WhatsApp and AI chat.

What happens today

The shopper dropped the parcel off and wants to know it is moving. They message you, and someone finds the return in Redo, copies the tracking number and checks the carrier. If the parcel is stuck, nobody notices until the shopper asks again.

The flow that works

The shopper asks where their return parcel is.
AeroChat checks the order number and email against the order in Shopify.
It finds the return in Redo and reads its shipment.
It replies with the status, the carrier, the tracking link and the expected delivery date.
If the shipment shows an error, a failure or a return to sender, it hands the conversation to your team.

What it looks like on WhatsApp

Customer: I sent my return back on Monday. Is it moving? Order #4502 (example)

AeroChat: Yes. Your return is in transit with USPS and is expected at our warehouse on 13 November. Track it here: https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111899223197428490 (example)

In Redo: nothing changes. AeroChat read the return shipment’s status, tracking link and estimated delivery date.

The recipe

Copy this into AeroChat

When a shopper asks where their return parcel is, follow these steps.

Ask for the order number and the email on the order. Check both match the order in Shopify.

Find the return in Redo by the Shopify order number and read its shipment.

Reply with the status in plain words: not sent yet, in transit, out for delivery, available for pickup or delivered.

Add the carrier, the tracking link and the estimated delivery date, or the date it was delivered.

If it was delivered, say it is waiting to be processed.

If the status is an error, a failure, canceled, expired or return to sender, tell them what Redo shows and hand the conversation to our team.

Never share another shopper’s tracking. Reply in the customer’s language.

Change the handover rule to match your team before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check the order first.
Redo. In your Redo dashboard, go to Settings, then Developer, click Add API Client and copy the API secret and your Store ID. Give the client the returns read scope. Paste them in when AeroChat asks.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Redo, then switch it on. If it built the connection from Redo’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which carriers and return methods you offer, set in Redo.
Which shipment problems go to your team.

The result to expect

Shoppers see their return moving without asking your team. Stuck parcels reach your team as soon as the shopper asks, with the order number attached.

Measure it with your own numbers: return tracking questions answered without a person, for a month before and after.

Next: see every Redo workflow, including refund status.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Redo connection behind it. See what each channel does on the Redo integration page.

Questions

What if the return has no shipment yet?

AeroChat says the return is approved and waiting to be sent, and can send the label or drop-off QR code again if the shopper lost it.

Can AeroChat track the original delivery too?

Yes. Order tracking for the outgoing parcel comes from your Shopify order. This recipe covers the parcel coming back to you.

Answer your first return tracking question in chat

Install AeroChat, paste the recipe, add your Redo API secret, and ask your own chat where a return parcel is.

Install AeroChat on Shopify

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