Check Return Status on WhatsApp with Redo
Yes. AeroChat works directly with Redo. When a shopper asks about their return, it finds the return in Redo by the Shopify order number and reads its status, its items and where the return parcel is.
This recipe answers “did you get my return?” in chat, from Redo. Part of connecting Redo to WhatsApp and AI chat.
What happens today
A shopper sends a return and then waits. A few days later they message you to ask whether it arrived and whether it was accepted. Someone on your team opens Redo, finds the return by the order number and types the answer. After every sale the same question comes in again and again.
The flow that works
- The shopper asks about their return.
- AeroChat checks the order number and email against the order in Shopify.
- It finds the return in Redo by the Shopify order number and reads its status.
- It replies in plain words, with the parcel’s tracking if the return is on its way.
- If the return was rejected or flagged, it hands the conversation to your team with the order number.
What it looks like on WhatsApp
Customer: Hi, did you receive my return? Order #4417. (example)
AeroChat: Yes. Your return for the Coastal knit sweater arrived at our warehouse on 7 November and is waiting to be processed. You will get a message from us when it is complete.
In Redo: nothing changes. AeroChat read the return’s status and its shipment.
The recipe
Copy this into AeroChat
When a shopper asks about a return, follow these steps.
- Ask for the order number and the email on the order. Check both match the order in Shopify.
- Find the return in Redo by the Shopify order number. If there is more than one, ask which item they mean.
- Reply with the status in plain words: open means approved and waiting to be sent, in transit means on its way to us, delivered means it arrived and is waiting to be processed, in review means our team is checking it, complete means it is done.
- If it is in transit, add the carrier and the tracking link.
- If it is rejected or flagged, say so in one line and hand the conversation to our team with the order number.
Never share another shopper’s return. Do not promise when a return will be processed. Reply in the customer’s language.
Change the handover rule to match your team before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check the order before it looks up the return.
- Redo. In your Redo dashboard, go to Settings, then Developer, click Add API Client and copy the API secret and your Store ID. Give the client the returns read scope. Paste them in when AeroChat asks.
- Your knowledge base. Add how long returns usually take to process after they arrive, so AeroChat can set expectations.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Redo, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Redo’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Approvals, rejections and processing, which stay in Redo.
- What AeroChat says about processing times.
- Which returns go to your team, such as rejected or flagged ones.
The result to expect
Shoppers know where their return stands in a few seconds, at any hour. Your team only sees the returns that need a decision.
Measure it with your own numbers: return status questions answered without a person, and repeat messages about the same return, for a month before and after.
Next: see every Redo workflow, including refund status and return parcel tracking.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Redo connection behind it. See what each channel does on the Redo integration page.
Questions
Can AeroChat find a return without the order number?
Redo’s API finds returns by the Shopify order number, so the recipe asks for it. If the shopper doesn’t have it, AeroChat can look up their recent orders in Shopify by the email or phone on the order first.
Does AeroChat change the return in Redo?
No. This recipe only reads. Your team keeps approving, processing and rejecting returns in Redo.
Answer your first return question in chat
Install AeroChat, paste the recipe, add your Redo API secret, and ask your own chat about a recent return.
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