Check Refund Status on WhatsApp with Redo

Yes. AeroChat works directly with Redo. When a shopper asks about their refund, it finds the return in Redo and reads its status, the refund total and any store credit or gift card it issued.

This recipe answers “where is my refund?” in chat, from Redo. Part of connecting Redo to WhatsApp and AI chat.

What happens today

The parcel is back, but the shopper doesn’t know what happens next. They message you to ask how much they will get back, whether it is store credit or money, and when. Your team opens Redo, reads the totals and writes the same kind of answer again.

The flow that works

The shopper asks about their refund.
AeroChat checks the order number and email against the order in Shopify.
It finds the return in Redo and reads its status and totals.
If the return is complete, it gives the refund, store credit or gift card amount. If not, it says what the return is waiting on.
If the return was rejected, it hands the conversation to your team.

What it looks like on WhatsApp

Customer: When will I get my money back for order #4417? (example)

AeroChat: Your return is complete. A refund of $58.00 was issued to your original payment method. Banks usually take 5 to 10 business days to show it (example).

In Redo: nothing changes. AeroChat read the return’s status and its refund total.

The recipe

Copy this into AeroChat

When a shopper asks about a refund, follow these steps.

Ask for the order number and the email on the order. Check both match the order in Shopify.

Find the return in Redo by the Shopify order number.

If the status is complete, give the refund amount. If the return issued store credit or a gift card, give that amount too, and the gift card code only to the shopper who owns the order.

If it is not complete, give the expected refund amount and say what it is waiting on: the parcel being sent, arriving or being reviewed.

If a return shipping fee was taken off, say how much.

If it was rejected, say so in one line and hand the conversation to our team with the order number.

Use the knowledge base for how long a bank usually takes to show a refund. Never promise a date. Reply in the customer’s language.

Change the bank timing line in your knowledge base before you switch it on.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check the order first.
Redo. In your Redo dashboard, go to Settings, then Developer, click Add API Client and copy the API secret and your Store ID. Give the client the returns read scope. Paste them in when AeroChat asks.
Your knowledge base. Add your refund timing, so AeroChat sets the right expectations.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Redo, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Redo’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Refunds, store credit and exchanges, which Redo processes under your settings.
What AeroChat says about bank timing.
Which refund questions go to your team.

The result to expect

Shoppers know what they are getting back and where it stands, without waiting for your team. Fewer shoppers chase the same refund twice.

Measure it with your own numbers: refund questions answered without a person, and repeat messages about the same refund, for a month before and after.

Next: see every Redo workflow, including return status. For refund questions in general, see refund requests and refund status.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Redo connection behind it. See what each channel does on the Redo integration page.

Questions

Does AeroChat send the refund?

No. Redo processes refunds, store credit and gift cards under your settings. AeroChat reads what Redo shows and tells the shopper.

Can it tell store credit from a refund?

Yes. Redo keeps separate totals for refunds, store credit and exchanges, and lists any gift cards issued, so AeroChat says which one the shopper is getting.

Answer your first refund question in chat

Install AeroChat, paste the recipe, add your Redo API secret, and ask your own chat about a recent refund.

Install AeroChat on Shopify

7-day free trial.