Skip the Next Recurpay Delivery on WhatsApp and in Chat
Yes. AeroChat works directly with Recurpay. When a subscriber asks to skip a delivery, AeroChat verifies them, confirms the date, skips the next delivery and charge in Recurpay and tells them their new next delivery date, in the same chat.
This recipe handles “skip this month” on every channel, so a subscriber with too much stock skips instead of canceling. Part of connecting Recurpay to WhatsApp and AI chat.
What happens today
A subscriber still has a full cupboard and the next box is due in two days. They message you to skip it. If the reply comes after the charge, they get a box they did not want, ask for a refund, and often cancel. Many never message at all and cancel straight away.
The flow that works
- The subscriber asks to skip a delivery.
- AeroChat asks for the email their subscription is under and any order number from it, and checks Recurpay has an order matching both.
- It finds their active subscription and confirms the date being skipped.
- After a yes, it skips the next delivery in Recurpay.
- It reads the subscription again and gives the new next delivery date.
What it looks like on WhatsApp
Customer: I need to skip my next box. (example)
AeroChat: No problem. Please send the email your subscription is under and any order number from it.
Customer: priya.n@example.com, 2207
AeroChat: Thanks, Priya. Your next delivery is Monday 17 November. Shall I skip it?
Customer: Yes.
AeroChat: Done. You won’t be charged for 17 November. Your next delivery is now Wednesday 17 December.
In Recurpay: the next delivery and charge are skipped and the next billing date moves on.
The recipe
Copy this into AeroChat
When a subscriber asks to skip a delivery, or says they have too much, follow these steps.
- Ask for the email their subscription is under and any order number from it, in one message.
- Check that Recurpay has an order matching both. If not, ask them to check and allow one retry. If it still does not match, offer to pass them to our team.
- List the subscriptions for the email Recurpay returned. If there is more than one, ask which one.
- Tell them the date of the next delivery and ask if they want to skip it.
- After a yes, skip the next delivery in Recurpay.
- Read the subscription again and tell them the new next delivery date.
- If they want to skip more than one month, skip one, confirm, then offer the next.
Only act on subscriptions Recurpay returned for the verified subscriber. Never skip without a yes. If the skip fails, tell them our team will do it and notify the team. Reply in the customer’s language.
Change how many skips in a row AeroChat offers to match your store before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
- Recurpay. In your Recurpay admin, go to Settings, then Integrations, then Apps, and register an application with read and write access for subscriptions, customers, orders and plans. Click Obtain access token and paste the token in when AeroChat asks.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Recurpay, then switch it on. If it built the connection from Recurpay’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Your plans and billing rules, in Recurpay.
- How many deliveries in a row AeroChat may skip.
- What happens when a skip fails or the subscriber cannot be verified.
The result to expect
Subscribers who have too much skip in a minute instead of canceling. Your team stops processing skip requests by hand and refunding boxes that went out too soon.
Measure it with your own numbers: skips done in chat, and cancellations, for a month before and after.
Next: see every Recurpay workflow, including changing the items in a subscription.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Recurpay connection behind it. See what each channel does on the Recurpay integration page.
Let subscribers skip in chat
Install AeroChat, paste the recipe, add your Recurpay token, and skip a test delivery from your own chat.
7-day free trial.