Change Items in a Recurpay Subscription on WhatsApp and in Chat

Yes. AeroChat works directly with Recurpay. When a subscriber wants a different product, size or quantity, or wants to add something, AeroChat offers real options and prices from your Shopify store, confirms the new price per delivery and updates the subscription in Recurpay, in the same chat.

This recipe handles “switch me to the bigger pack” and “add one more to my next box” on every channel. Part of connecting Recurpay to WhatsApp and AI chat.

What happens today

A subscriber wants a different flavor, a bigger size or an extra item for a party. Changing it in the portal means logging in and finding the right screen, so they message you. Your team checks the catalog, works out the price and edits the subscription by hand. Subscribers who find it too much effort cancel instead.

The flow that works

The subscriber asks for a change.
AeroChat verifies them by email and order number in Recurpay and finds their subscription.
It finds the new item in your Shopify catalog and offers only real variants with prices.
For an added item, it asks whether it is for every delivery or the next one only.
It states the new price per delivery and waits for a yes.
It updates the items in Recurpay and reads back what is now in the subscription.

What it looks like on WhatsApp

Customer: Can you add an extra bag of decaf to my next delivery? Just once. (example)

AeroChat: Sure. The decaf 250g bag is $14.00. I’ll add one to your next delivery only, on 21 November, so that delivery comes to $50.00. Shall I add it?

Customer: Yes.

AeroChat: Done. Your 21 November delivery has your usual 10-pack and one decaf 250g bag. After that it goes back to the 10-pack.

In Recurpay: a one-time line for the decaf bag is added to the subscription.

The recipe

Copy this into AeroChat

When a subscriber wants to swap a product or size, change a quantity, or add or remove an item, follow these steps.

Verify them: ask for the email their subscription is under and any order number from it, and check Recurpay has an order matching both. Allow one retry.

List the subscriptions for the verified email and confirm which one.

Find the new item in our Shopify catalog. Offer only variants and prices that exist.

For an added item, ask whether it is for every delivery or the next one only.

Say exactly what will change and the new price per delivery, and wait for a yes.

Update the items in Recurpay: replace the line for a swap or quantity change, add a line for a new item, or remove a line.

Read the subscription again and tell them what is now in it and when it ships.

If removing an item would leave the subscription empty, offer a skip instead. Never invent a product, size or price. Only act on subscriptions Recurpay returned for the verified subscriber. Reply in the customer’s language.

Remove the add-once option before you paste it if you do not allow one-time extras.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products, sizes and prices.
Recurpay. In your Recurpay admin, go to Settings, then Integrations, then Apps, and register an application with read and write access for subscriptions, customers, orders and plans. Click Obtain access token and paste the token in when AeroChat asks.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Recurpay, then switch it on. If it built the connection from Recurpay’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which products can be part of a subscription, in Recurpay.
Whether subscribers can add one-time extras.
Whether a request to remove everything goes to the cancellation flow.

The result to expect

Subscribers get the product they want now, without leaving the chat, and keep subscribing. One-time extras add to the order value of deliveries that were going out anyway.

Measure it with your own numbers: item changes done in chat, extras added and cancellations, for a month before and after.

Next: see every Recurpay workflow, including skipping the next delivery.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Recurpay connection behind it. See what each channel does on the Recurpay integration page.

Let subscribers change their box in chat

Install AeroChat, paste the recipe, add your Recurpay token, and swap a test subscription from your own chat.

Install AeroChat on Shopify

7-day free trial.