Track My Shipment on WhatsApp with Easyship
Yes. AeroChat works directly with Easyship. When a customer asks to track their shipment, AeroChat finds the order in Shopify, reads the latest Easyship status and checkpoint history, and replies with where the parcel is and what happens next.
This recipe answers “can you track my shipment?” with the full trail from Easyship, not just a tracking link, on WhatsApp, Instagram, Messenger, web chat or email. Part of connecting Easyship to WhatsApp and AI chat.
What happens today
A customer gets a tracking link, opens it, sees “in transit” for three days and messages you to ask what that means. Your team opens Easyship, reads the checkpoints and types back the same thing the customer could not make sense of. For international parcels the question comes again at customs, and again at the last mile.
The flow that works
- The customer asks to track their shipment in chat.
- AeroChat verifies the order in Shopify by the email or phone number on it.
- It finds the Easyship shipment for the order and reads its trackings: the latest status and the checkpoint history.
- It explains in plain words where the parcel is, the last checkpoint and its date, and what the next step usually is.
- If the parcel is held, for example at customs, it hands the conversation to your team with the shipment attached.
What it looks like on WhatsApp
Customer: Can you track my order #5207? It’s been “in transit” for days. (example)
AeroChat: Your parcel left our warehouse on 4 November and cleared customs in Singapore on 8 November. The last scan was this morning at the local delivery depot. That usually means it goes out for delivery in the next one or two days. Tracking number: SGX4419028 (example).
In Easyship: nothing changes. AeroChat read the shipment’s tracking status and checkpoints.
The recipe
Copy this into AeroChat
When a customer asks to track a shipment or asks where their order is, follow these steps.
- Ask for the order number and the email or phone number on the order, and verify the order in Shopify.
- Find the Easyship shipment for the order and read its trackings.
- Reply with the latest status in plain words, the last checkpoint with its place and date, and the tracking number.
- If the status is held, failed delivery or returned to sender, explain what that means, and hand the conversation to our team with the shipment and the last checkpoint.
- If the order has more than one shipment, give the status of each.
Never invent a delivery date. Only give an estimate if Easyship returns one. Reply in the customer’s language.
Change the handover rules to match how your team handles delays before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can verify the order.
- Easyship. In your Easyship dashboard, go to Connect, choose Add New, then API Integration. Name it, click Connect, and copy the production token. Paste it in when AeroChat asks.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Easyship, then switch it on. If it built the connection from Easyship’s public documentation at developers.easyship.com, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which statuses go to your team, such as held at customs or failed delivery.
- What AeroChat may offer for a late parcel, if anything.
- How much of the checkpoint history to show.
The result to expect
Customers get a clear answer about their parcel in the chat, in their language, at any hour. Your team only sees the parcels that are actually stuck.
Measure it with your own numbers: tracking questions answered in chat without your team, for a month before and after.
Next: see the shorter parcel status recipe and every Easyship workflow. For orders shipped outside Easyship, see order status on Shopify.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Easyship connection behind it.
Track your first shipment in chat
Install AeroChat, paste the recipe, add your Easyship token, and ask your own chat where your last order is.
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